DawnRider,  please calm down and stop jumping up and down.   I am convinced that Plusnet ( and James in particular) are doing their best to sort out your problem.   I have always found Plusnet support team extremely good, clever and effective.  They are by reputation one of the best ISPs around in a very competetive field.  Dont forget, to a great extent, their hands are tied by BT who are well know for their slow and often in-efficent methods but even they get there eventually.

From what I read into this thread, it would appear that your line may have been deconfigured as a  DSL circuit (maybe at Tiscalli's instruction) so BT may be at a loss to know whether you are officially with Tiscalli or Plusnet.

I certainly would not go down the 'radio dongle' road as that would no doubt have its own problems, so nothing gained.  I'm sure Plusnet  will sort out your BB as soon as they possibly can.

In all honesty, your defence industry, radar / guided weapons / computers experience counts for nothing when dealing with ADSL.

I've been dealing with it since it's infancy in 2001.  Please - Just accept my point of view and I WILL get your fault fixed.

I'm glad our defence, missile and radar systems don't rely on ADSL  -
different horses altogether - ADSL far too vague to rely on - using old 2 wire copper wires to carry radio signals.

I agree - let James fix your ADSL  for you - but unfortunately has to rely on the huge BT systems.
   

No update for this ticket! Just to reiterate:
30th Sept I managed to find an email address for BT and sent of a resume of the problem. I received a reply stating that they only did business faults, and refering me to a BT live chat site.

I tried this but it only allows 255 chars a go, so couldn,t even start to explain.

Phoned BT (overseas call centre) and explained (five times in total!) the problem, told to go back to Tiscali!

Gave up.

When I got home in the evening I noticed that the broadband LED on the router had stopped flashing, and was permanently lit. Ran the check connection in then Thomson Gateway and lo and behold I now have a connection. Ran a speed check program and I am getting 0.46 - 0.52 KBps download, which is what was expected and better than the 0.11 I had with Tiscali.

Don't know who did what but it is working! Thanks for that, (whoever!)

Now waiting to see if my payment date is adjusted to the 30th of the month (when my broadband started working and not the 22nd as had been promised), as I do not want to pay for the period 22nd - 29th when I had no broadband.

I tried calling you a number of times on Wednesday.  As a general rule I don't deal with tickets.

It sound like BT may have scheduled some exchange work at the same time as requesting we book an engineer appointment, hence both the tickets on your account that I sent back to you.

Looking at line test results, you are on a very long line line - it would be an idea to make sure that you're connecting to the master/test socket to ensure that you're getting the best that you can.

If the connection drops again, please let me know.

Thanks James.  I am directly on the master socket, but wonder if fitting an I-plate may make an improvement?

I have run a speedtest and am getting ranges of 0.33Mbps up to 0.52Mbps depending on the test server and time of day (as expected)

Considering the length of the line, will / would ADSL 2+ make any real improvement?

Must admit when I was living in Worcester I used to get 7.5Mbps with ease, but I was nearly hanging off the exchange!

Thanks (in anticipation) for the partial refund.

 

Hiya,

It's unlikely that ADSL2+ will make a difference, but if your exchange has been enabled there's not a massive amount of harm in trying.

Just go to http://trials.plus.net and raise a ticket if you'd like to go on the trial.

Thanks james, as you have links into BT is there any way of finding out if they plan to upgrade the line from the Cumbernauld exchange to the surrounding estates like Blackwood, Craigmarloch etc all of which are 4 miles or so from the exchange. 

I remember prior to getting broadband in Worcester they did an on line survey to see if people in the local area (St Johns) would express an interest, and needed something like 650 people to sign before they upgraded.

Not currently and fundamentally, upgrading telephone lines isn't going to impact the fact that you're trying to get a high frequency internet service through two bits of copper that's probably more than 6km in length.

Your best hope is fibre.

Of course F/O is the way, that's what I meant by upgrading.

Right - No news on that exchange off the top of my head.

Oh well, thanks anyway.