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Issues this morning?

  • adiewoo
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« on 16/06/2009, 10:03 »
Anyone else having issues?

Can't make a call out and voip.plus.net is running very slowly.
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« Reply #1 on 16/06/2009, 10:06 »
Incoming calls appear to be fine, however, when you make a call out to PSTN the audio is very very choppy.
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  • adiewoo
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« Reply #2 on 16/06/2009, 10:08 »
Managed to make a call out now, but audio is choppy.
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  • Jameseh
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« Reply #3 on 16/06/2009, 10:10 »
There's nothing on Gradwell's Service Status page.

I'll get Bob/Chris to try making a call.
James Bailey

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  • Jameseh
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« Reply #4 on 16/06/2009, 10:20 »
Replicated at this end.

I'll get CSC to raise an issue with Gradwell.
James Bailey

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  • adiewoo
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« Reply #5 on 16/06/2009, 10:24 »
Thanks James
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  • Jameseh
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« Reply #6 on 16/06/2009, 11:39 »
Guys - Were you using softwware or hardware phones?

We have an issue currently open with Gradwell and we're supplying additional examples as we see them.
James Bailey

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  • adiewoo
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« Reply #7 on 16/06/2009, 11:41 »
Hardware - Granstream BT 100
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« Reply #8 on 16/06/2009, 11:47 »
I have choppy audio on outbound too, SJphone
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  • Jameseh
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« Reply #9 on 16/06/2009, 13:41 »
Guys - Gradwell have indicated that one of the servers was not performing correctly, which they have since rebooted and believe this to have resolved the issues that you were experiencing.

They've said that if you're still having problems, to reboot your router and let us know if the problem hasn't gone away.
James Bailey

Plusnet New Recruits and Advisor Graduation Lead
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  • adiewoo
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« Reply #10 on 16/06/2009, 13:45 »
sounding better for me, thanks for the update.
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  • adiewoo
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« Reply #11 on 16/06/2009, 15:02 »
Just had a phone call from CSC telling me it's fixed. Good service Smiley
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« Reply #12 on 16/06/2009, 15:12 »
Blue eyed boy
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