Hi,

I set my Netgear 834 to email the router logs.  Everything works fine if I have the emails sent direct to my local email server, but I also wanted the emails to go out when my computer is off - so I set the router to send via relay.plus.net and later tried autoturn.plus.net.  Nothing turns up.

My suspicion is that the Plusnet system think these emails are blatant spam, so they get dropped.   I haven't been able to check rigorously, but I think the router sends very simple emails with no Message ID:, no From: header, etc.

Is there any way to resolve this problem?

The two emails I tried so far would have been sent at 01:00 UTC on 05/06/2009 and 18:00 UTC on 07/06/2009, give or take about 50 mS.   Subject line was: NETGEAR Security Log [F1:29:6F]
Router reports email being sent sucessfully.

Cheers

Geoff

Edit: perhaps better in the IronPort and Email Platform Development  forum - can someone move it?

Hi Geoff,

Am I correct to assume that these emails are being forwarded to a Plusnet mailbox? If so, then it's possible that the messages are failing IronPort's SenderBase checks. If this is happening then the server will be returning a 5.x.x error response - I doubt your router knows what to do with that though.

If you haven't done already, disable the 'Discard Obvious Spam' option using the Manage My Mail tool in the Member Centre. If that doesn't work then it's worth checking whether or not your forward/reverse DNS match. Are you able to send these messages elsewhere? If you can then a copy of the headers from one of the received messages would probably shed some light on why these aren't getting through to your Plusnet account.

Hi Bob,

The emails go to a domain 'hosted' by PN, but to mailboxes on my own email server with delivery by SMTP:
mydomain mail is handled by 5 mail.mydomain
mydomain mail is handled by 10 autoturn.plus.net.uk.
mydomain mail is handled by 20 mx.last.plus.net.

My PN base name and all hosted domains have Spam Protection set to 'off'.

Regarding forward/reverse DNS for mail.mydomain, these do tie up
 
I'm guessing the router doesn't get a 5xx response as it says the email was sent successfully.

The emails are originating from my router with the WAN IP corresponding to mydomain and are being sent to a mailbox@mydomain

I'll check later (hopefully tonight) and try to extract the headers and SMTP dialogue for one of the successful messages to my server.
If it's OK, I could send by PM to avoid munging...

Can you try forwarding to an external email service like googlemail.

I've found that email going out through relay.plus.net to pn email addresses (or JTN email addresses which forward to PN email addresses) get eaten on the way back in. If I sent the same email to an external email address is arrives.

I've got pretty much the same set up as you. I use my local email server to forward all outgoing email via the pn email server which saves me having to handle any transitory errors and queuing , and also means my email seems to be sent from PN which hopefully gets round a lot of the "don't know this IP as a server, can't do full DNS/MX checks, bin it" sort of problems. Incoming email to addresses on my PN domain is handled by SMTP forwarding.

Right, that rules Senderbase out then as it isn't used by the relay servers (which is where your comments suggest the problem is). Having said that, the outbound servers do still perform spam checks.


And that forwards directly to the IP address of your mail server yes?


Feel free to PM me.


That's not a bad idea. You should be able to use SMTP authentication and Google's relay server with minimal effort. This should at least help prove that it is our relay servers that are causing the problem.


That shouldn't be happening now as far as I'm aware.

I did also use autoturn.plus.net.uk which is incoming...

I'm not sure I understood exactly what you meant by 'forward directly'.
I should have said 'the WAN IP corresponding to the primary MX record of mydomain, i.e. the originating IP corresponds to the IP of my server', or:
- my PN static IP is MyIP
- the primary MX for mydomain is mail.mydomain
- mail.mydomain resolves to myIP
- email is sent from myIP
- email is addressed to mailbox@mydomain
- router connects and sends email to PNserver (smarthost or autoturn)

Well, for now, I just set the router to send to an existing gmail account, and it got through OK - albeit in the spam folder...
I'll drop you that email by PM.

I'll also check, when I get home, to make sure the was no rejection on my side of an attempt by autoturn.

Well it happened yesterday, but I can see if its cleared up.

Edited to add: No it hasn't. It works going to places like Yahoo (but ends up in the spam folder).  I did post a separate thread on it

Hi Bob


  Oh dear, I just found this in my log :
08/06/2009 17:05:20 EHLO relay.pcl-ipout01.plus.net  --->  250-mydomain  250 XFROMIP 
08/06/2009 17:05:20 May refuse use of local FROM address (geoff@mydomain) from non-local client (212.159.7.99)

So it was almost certainly my server that was dropping the email...  I'll delete that non-local check and see if that fixes it...

Sorry!...

Geoff

Edit: Yes - confirmed it was my server being overly picky - emails are now arriving.  Sorry for not checking properly before assuming they got lost in the PN email system.