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Slow net or something..

KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Slow net or something..

Its Been happening every evening since i joined PN, and now its kinda starting to get annoying...
Between 8pm and 10:30pm web pages just load so slow.. and my net just generally feels slow. Playing online boardgames thru java today for the crack (monopoly) etc and its awful, big delays and stuff, and getting high pings on cod4 around this time 100+ to. Althought on ventrilo pings are low and fine :S
any ideas what this is? or what i can check or do to sort it? or anything i can do to give you more info?
thx!
50 REPLIES 50
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Slow net or something..

Hi KoatiK,
there are network issues - see http://community.plus.net/forum/index.php/topic,76127.0.html if you could carry out all the five checks indicated there just to be sure you don't have any individual problem.
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Slow net or something..

VP capacity at this exchange is currently showing as Green.
Click here for further details
Thats my exchgange i think? so that seems ok..
Router Stats..
Port  	 Status  	 TxPkts  	 RxPkts  	 Collisions  	 Tx B/s  	 Rx B/s  	 Up Time
WAN PPPoA 560934 654563 0 1606 7904 12:30:47
LAN 10M/100M 609619 535107 0 6734 1778 12:31:14
WLAN 11M/54M 48169 29031 0 1381 70 12:31:04
ADSL Link Downstream Upstream
Connection Speed 7616 kbps 448 kbps
Line Attenuation 13 db 3 db
Noise Margin 14 db 25 db

Gateway:
You are currently connected to the "Telehouse East, Juniper 4" gateway. This gateway is sometimes known as pte-ag2.
Heres PN profile..

Telephone number:
    0169*******
Phone exchange:
    BETWS-Y-COED
Estimated line speed:
    7 Mbps - Checked on 2009-04-20 14:23:52
Current line speed:
    7150

will try the bt speed thing in a sec, it failed just then.. page didnt load Sad
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Slow net or something..

Don't worry about the BT test if you can't get it to go, your PN profile is 7150. Run http://www.mybroadbandspeed.co.uk/
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Slow net or something..


then just again now..
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Slow net or something..

As I've just advised another poster, the next best bet is to raise a ticket and put the results from each of the tests/checks on the ticket.
I'd also add that you believe there is a network problem and ask what PN are doing to resolve it.
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Slow net or something..

what topic would i raise the ticket under?
nutter123
Dabbler
Posts: 24
Registered: ‎20-04-2009

Re: Slow net or something..

Maybe the apparent network issues are causing me the same problems i've had all day long (posted in another thread) Pages really struggling to load at times and BT speedtests........you don't want to know. My VOIP with skype was more or less dead as a dodo also. Really not good at all.
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Slow net or something..

Raise a ticket nutter - PN aren't going to appreciate the full impact of this until they get more tickets  Roll_eyes
https://portal.plus.net/wizard/index.html?help_action=tdl01
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Slow net or something..

This link may be helpful in diagnosing network issues - http://www.plus.net/support/broadband/troubleshooting/testing_faults.shtml#commandline
The trouble with intermittent problems is they don't always show up when you test  Roll_eyes
nutter123
Dabbler
Posts: 24
Registered: ‎20-04-2009

Re: Slow net or something..

Quote from: Anotherone
Raise a ticket nutter - PN aren't going to appreciate the full impact of this until they get more tickets  Roll_eyes
https://portal.plus.net/wizard/index.html?help_action=tdl01

Done already.  Wink
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Slow net or something..

We've recently performed some network balancing (last night), which may have an improvement on some recently reported slowdowns.
Please do let us know if speeds are still poor come tonight.
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Slow net or something..

Still getting the same slow web page loads between about 8pm - 10:30pm. I can cope with that as im usually gaming at those times but it is really frustrating sometimes Sad
Is anyone else still getting the same around those times?
nutter123
Dabbler
Posts: 24
Registered: ‎20-04-2009

Re: Slow net or something..

Virtually every night i get the same (sometimes during the day) raised ticket after ticket only to be told to raise a fault (which comes back as no fault) the only good thing is I have a MAC and could leave when I wanted as i'm fed up of getting told the same things all the time (had to go to the ISPA to do it though) but i've been offered a free router but 12 month contract. No idea what to do. Big thing too is it's really starting to affect my VOIP. Got my fiance who I call every night and often have to reconnect my router at least twice a night to get a decent convo with her and sometimes she's reported as trying to call me but can't even get through (funny this all started since I came to plusnet)  Sad I can understand if they're doing to to some sort of throttling but sometimes it's just starting to take the biscuit a little too much unfortunately (and seemingly not much likely to get any better either) Must admit not even BT Broadband we're this bad.
adie:quote
rickinyorkshire
Grafter
Posts: 28
Registered: ‎21-01-2009

Re: Slow net or something..

I have intermittent issues like that too and suffer from slow web pages at least once a day after 6pm and also drops in connection now and again, which is rather frustrating when online gaming!