Will those of us on Market 1 exchanges continue to pay exactly the same price as users on Market 2 and 3 exchanges or will there come a point at which there are discounted prices for those on Market 2 or on Market 3 exchanges?
Market 3 exchanges are the only ones to receive a discount at the moment. However the prices are pretty competitive across the board. If the wholesale price in Markets 1 and 2 change I'm sure we will reconsider the pricing model.
Is there any news on pricing for users on 21CN exchanges?
Customers on the 21CN trial can get these products, we'll make more announcements when the launch of 21CN is complete.
At first look this change smacks of going for the mass market rather than appealing to those who value quality and service. We've been seeing significant numbers of people joining, the EOD's frequently highlight the numbers of people enquiring and of new users requiring help with setup so I'm totally mystified as to why there has been such a radical change of direction.
Quite frankly this smacks of massive interference in the running of Plusnet by your new owners and they're panicking having made such a massive cock-up of their own business. This appealing to the masses is just going for maximum growth and I strongly suspect that we will be seeing a degradation in the service. Whereas in the past the expected performance levels on BBYW 1/2/3 were the minimums I bet these become the norms - were the download speed problems we've seen recently the preparation for this rollout? It looks like we are back to the bad market share/money grubbing days running up to the BT takeover.
We are aiming to appeal to both markets. IMO these products will reaffirm that we can provide competitive products, whilst still maintaining the Plusnet service and support you expect.
Product Refresh