phone calls made
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Re: phone calls made
14-12-2008 5:39 PM
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Re: phone calls made
14-12-2008 9:27 PM
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Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: phone calls made
14-12-2008 10:06 PM
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Best place to check is the call record on the itemised bill tab.
It's likely to have happened because the confirmed call data was received before the unconfirmed data (they come from different feeds IIRC) and the script that would normaly replace the unconfimed call data with confirmed hasn't found the unconfirmed data (if that made sense!!!).
Re: phone calls made
14-12-2008 10:37 PM
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I know the ones with daggers eventually disappear but I'm used to seeing the odd one here and there not a whole rash of them!
Just looked again and it looks as though some of the duplicates have gone, but I now see there are some from before 3rd Dec (probably there before but I didn't look back that far as the calls were already showing!)
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: phone calls made
14-12-2008 10:39 PM
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Re: phone calls made
16-12-2008 8:20 AM
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Re: phone calls made
16-12-2008 8:28 AM
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Due to BT mucking it up the confirmed pass went through before the unconfirmed and hence the marker had nothing to remove it. From past experience these unconfirmed calls will never be removed, but in addition will not appear on the bill.
The other scenario is at the end of a billing period, those calls at the end unconfirmed, can get carried over to the next month and get confirmed then.
Re: phone calls made
16-12-2008 8:32 AM
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It also affects my details of minutes left to use (Heritage 240)
Re: phone calls made
24-12-2008 12:25 PM
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Quote Home Phone
Posted on: Tuesday 23 December 2008, 17:30
This is an update to last week's post about the incorrect charging of inclusive calls for Home Phone Anytime and Anytime+ customers. A copy of the last post can be seen here - http://usertools.plus.net/status/archive/1229442902.htm
We have now processed refunds for Legacy Anytime customers, inclusive international calls and calls that were longer than 60 minutes in duration.
Any customers who are yet to be billed have had these spurious charges removed from their accounts.
The only exception is a small number of customer accounts that require manual intervention. We will be looking to refund or credit these customers over the coming days. Once this has been done we will return Service Status to green.
Kind Regards,
Bob Pullen
Customer Support
My month end was 23rd Dec. I was unlucky not to have had by bill corrected, luckily a very nice lady on the CSCcaught my bill and manually adjusted it for me
Re: phone calls made
25-12-2008 2:55 AM
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Merry Xmas everyone.
Re: phone calls made
28-12-2008 2:19 PM
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Re: phone calls made
28-12-2008 2:55 PM
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Re: phone calls made
29-12-2008 8:59 AM
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