cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Is my router done for?

brenda
Dabbler
Posts: 19
Registered: ‎26-03-2008

Is my router done for?

‎02-07-2008 2:30 PM

Sorry I may have put this on wrong forum.
I can't get a connection though i did in the past.
The troubleshooter says
checking ADSL Synchronization FAIL.
What can i do please?
Message 1 of 30
(3,631 Views)
0 Thanks
29 REPLIES 29
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Is my router done for?

‎02-07-2008 2:35 PM

Hi Brenda,
The message you are getting there is telling you that your router isn't able to pick up the broadband signal with your telephone exchange.  This can be caused by a number of things.  Thee's a few things I'd like you to try before we look at riasing a fault to BT.
- Try using a different filter.  That's the splitter box that you have plugged into your telephone socket.  You should have these plugged into all of your used telephone sockets.
- Make sure that your router is connecting (via a filter) into your master telephone socket.
- Try borrowing a modem or router from a friend to make sur that it actually is your router that is causing a problem.
If this doesn't help at all, let us know, and we'll speak to BT for you to get them to fix your problem.
Message 2 of 30
(964 Views)
0 Thanks
brenda
Dabbler
Posts: 19
Registered: ‎26-03-2008

Re: Is my router done for?

‎02-07-2008 2:39 PM

OK thanks will try another filter. Connections are fine. Can't borrow another router unfortunately. Will get back later.
Message 3 of 30
(964 Views)
0 Thanks
brenda
Dabbler
Posts: 19
Registered: ‎26-03-2008

Re: Is my router done for?

‎03-07-2008 9:50 AM

I have tried a new filter. Stuck regarding borrowing a router.
Message 4 of 30
(964 Views)
0 Thanks
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Is my router done for?

‎03-07-2008 10:03 AM

Hi Brenda,
Are you still getting the same error message?
Message 5 of 30
(964 Views)
0 Thanks
HPsauce
Pro
Posts: 7,016
Thanks: 162
Fixes: 2
Registered: ‎02-02-2008

Re: Is my router done for?

‎03-07-2008 10:13 AM

Have you considered going for PlusNet's "free router" option, assuming it's available to you. You just pay for delivery I believe and it's free if you stay in contract for 1 year from receipt.
Message 6 of 30
(964 Views)
0 Thanks
brenda
Dabbler
Posts: 19
Registered: ‎26-03-2008

Re: Is my router done for?

‎03-07-2008 10:15 AM

Thanks will check error message. Would i be able to return router if I get mine going?
Message 7 of 30
(964 Views)
0 Thanks
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Is my router done for?

‎03-07-2008 10:26 AM

Hi Brenda,
Unfortunately not.  Once you open the box it becomes second hand and not something that we can reuse.
Message 8 of 30
(964 Views)
0 Thanks
brenda
Dabbler
Posts: 19
Registered: ‎26-03-2008

Re: Is my router done for?

‎03-07-2008 10:29 AM

Thanks. If I have to canel within the year, how much will I pay for router?
Message 9 of 30
(963 Views)
0 Thanks
brenda
Dabbler
Posts: 19
Registered: ‎26-03-2008

Re: Is my router done for?

‎03-07-2008 4:38 PM

I am still getting the same error message.
Message 10 of 30
(963 Views)
0 Thanks
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Is my router done for?

‎03-07-2008 4:39 PM

Hi Brenda,
there would be a cancellation fee of £30.
If you're okay with that, I'll get the router sorted for you.
Message 11 of 30
(963 Views)
0 Thanks
penfold
Aspiring Pro
Posts: 2,280
Thanks: 25
Fixes: 5
Registered: ‎01-08-2007

Re: Is my router done for?

‎03-07-2008 4:43 PM

Have you tried plugging directly into the master sockets test socket?. If you have a new style master socket with a horizonal line down the middle, undo the 2 screws holding the front of the socket on, and remove the from, and plug the filter into the test socket you see behind this. This disconnects any extension wiring you have. If you get no Sync here, then you need to try another router or a modem.#
@jameseh, dosnt Plusnet supply routers to try if the OP does not have one, just in case, and they dont get robbed with the Bt charge.
@brenda, if another router or modem does not work, then raise a no Sync fault to PlusNet, and Bt should sort.
Message 12 of 30
(963 Views)
0 Thanks
brenda
Dabbler
Posts: 19
Registered: ‎26-03-2008

Re: Is my router done for?

‎03-07-2008 4:54 PM

Hi penfold and thanks
I am using an extension socket in my bedroom, and to take it back to where the main socket is coming into the house I will have to get some more cable. Or do you mean a test socket in the bedroom?
Message 13 of 30
(963 Views)
0 Thanks
penfold
Aspiring Pro
Posts: 2,280
Thanks: 25
Fixes: 5
Registered: ‎01-08-2007

Re: Is my router done for?

‎03-07-2008 7:18 PM

Brenda
No I am afraid i mean the BT Master socket. This is the demarkation point from BTs network, and both Bt and Plus will insist you check from here. If BT find the fault is with you, and send an engineer out, they will bill you for I think 140quid +VAT. If you get no sync from here, the fault will either be with the exchange or BTs wiring, or your router. I realise its a pain, but its better than getting charged.  The BT master socket is seen below, and also the test socket os shown, just in case yours is not like this.
Message 14 of 30
(963 Views)
0 Thanks
Lucy
Grafter
Posts: 52
Registered: ‎06-04-2007

Re: Is my router done for?

‎03-07-2008 8:49 PM

I had exactly the same problem with my previous router...after bricking it in a driver update  Cry
It'd be worth trying another router before calling BT, £30 is a lot less than £140.
Message 15 of 30
(963 Views)
0 Thanks