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Postini Feedback / Manage My Mail Improvements

« Reply #640 on 09/08/2008, 22:22 »
Quote from: pierre_pierre on 09/08/2008, 19:25
bobp claimed it was his posting

Sorry - I don't understand this any more than Capvermell does.  What am I alleged to be claiming Huh??

bobp
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« Reply #641 on 10/08/2008, 12:48 »
sorry all I am away on Holday and must be day dreaming
Free-online member since 15 Dec 1998
You dont have to be mad to understand what PN are up to, but it helps
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« Reply #642 on 21/08/2008, 13:46 »
There has still been no reply to my posts by any Plusnet staff about ways in which the Postini Quarantine interface could be improved for end users.  I find this very disappointing.

Despite the probelmatic issues with the Quarantine interface the actual filtering by Postini Quarantine is now very accurate subject having to initially whitelist various legitimate bulk mail senders (eg waitrose.com, thewinesociety.com etc) that Postini inexplicably classify as spammers.

However I have just received the below obvious Bank of America bank login details scam message and am very surprised indeed that Postini would not have caught this.  What is the email address to send emails to that get past Postini's Quarantine system?  Also what is the email address to forward emails on to that Postini are Quarantining from organisations that are not spammers but merely bulk emailers who do honour requests from receipients who do not want the emails to unsubscribe?

Quote
-------- Original Message --------
From:    - Thu Aug 21 13:15:53 2008
X-Account-Key:    account4
X-UIDL:    UID16817-1149066516
X-Mozilla-Status:    0001
X-Mozilla-Status2:    00000000
X-Mozilla-Keys:    
Return-path:    <jingtone@cloud.dreamhost.com>
Envelope-to:    xx@xxxxxx.plus.com
Delivery-date:    Thu, 21 Aug 2008 13:14:47 +0100
Received:    from exprod5mx242.postini.com ([64.18.0.162] helo=psmtp.com) by pih-sunmxcore16.plus.net with smtp (PlusNet MXCore v2.00) id 1KW93u-00068f-03 for xx@xxxxxx.plus.com; Thu, 21 Aug 2008 13:14:46 +0100
Received:    from source ([67.205.8.12]) by exprod5mx242.postini.com ([64.18.4.14]) with SMTP; Thu, 21 Aug 2008 05:14:44 PDT
Received:    from cloud.dreamhost.com (cloud.dreamhost.com [67.205.10.179]) by crusty.g.dreamhost.com (Postfix) with ESMTP id 589F611DEAD for <xx@xxxxxx.plus.com>; Thu, 21 Aug 2008 05:15:00 -0700 (PDT)
Received:    by cloud.dreamhost.com (Postfix, from userid 2521621) id 412367D0CA; Thu, 21 Aug 2008 05:15:00 -0700 (PDT)
To:    xx@xxxxxx.plus.com
From:    Bank of America <onlinebanking@alert.bank0famerica.com>
Reply-To:    
MIME-Version:    1.0
Content-Type:    text/html
Content-Transfer-Encoding:    8bit
Message-Id:    <20080821121500.412367D0CA@cloud.dreamhost.com>
Date:    Thu, 21 Aug 2008 05:15:00 -0700 (PDT)
X-pstn-neptune:    4/4/1.00/90
X-pstn-levels:    (S: 0.65693/99.76371 CV:99.9999 )
X-pstn-settings:    1 (0.1500:0.1500) cv gt3 gt2 gt1
X-pstn-addresses:    from <onlinebanking@alert.bank0famerica.com> [398/20]
X-pn-pstn:    Spam 3
X-PN-Virus-Filtered:    by PlusNet MXCore (v4.00)
X-PN-Spam-Filtered:    by PlusNet MXCore (v4.00)
Subject:    Bank of America alert :online Banking Sign-in Error
X-Antivirus:    avast! (VPS 080820-0, 20/08/2008), Inbound message
X-Antivirus-Status:    Clean

Bank of America Higher Standards
Customer using a laptop for Online Banking    Online Banking Alert
to reset your passcode please
Sign In »
   
Online Banking Sign-in Error

For your security, access to Online Banking has been locked because the number of attempts to sign in exceeded the number allowed. To regain access, you must restore your account. Please click here and submin your information.

Your security is important to us. If you are not aware of this situation, please contact us immediately at 1.800.933.6262.

Want to confirm this email is from Bank of America? Sign in to Online Banking and select Alerts History to verify this alert.

Want to get more alerts? Sign in to Bank of America Online Banking and click the "Manage Alerts" link in the "I want to..." box.

Because email is not a secure form of communication, please do not reply to this email.
If you have any questions about your account or need assistance, please call the phone number on your statement or go to Contact Us at www.bankofamerica.com.

Official Sponsor 2004-2008 U.S. Olympic Teams Bank of America, Member FDIC.
© 2008 Bank of America Corporation. All Rights Reserved.

« Last Edit: 21/08/2008, 13:48 by Capvermell »

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« Reply #643 on 21/08/2008, 13:55 »
The email address you're looking for is:  spam@spamtraining.plus.com
Wake Up and Smell the Coffee!!
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« Reply #644 on 21/08/2008, 14:10 »
Quote from: artmo on 21/08/2008, 13:55
The email address you're looking for is:  spam@spamtraining.plus.com

Isn't that email addres for those who use Plusnet's spam filtering functionality rather than those of us who rely directly on Postini Quarantine's spam filtering? Undecided
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« Reply #645 on 21/08/2008, 14:17 »
Sorry, you could be right.  Maybe I'm confused - not hard for me Smiley
Maybe someone from Plusnet will clarify the various addresses.
Wake Up and Smell the Coffee!!
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« Reply #646 on 21/08/2008, 14:29 »
Quote from: artmo on 21/08/2008, 14:17
Maybe someone from Plusnet will clarify the various addresses.

If any of them have returned from their summer holidays yet? Wink Roll Eyes Lips Sealed
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  • Kelly
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« Reply #647 on 21/08/2008, 17:06 »
I'll nudge the comms guys to get some input from them.  They are really snowed atm! Sad
Plusnet: Head of Platform and Operations
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« Reply #648 on 23/08/2008, 13:55 »
Quote from: Kelly on 21/08/2008, 17:06
I'll nudge the comms guys to get some input from them.  They are really snowed atm! Sad

I thought that it was the job of the senior technical guys like Bob Pullen to respond to issues raised in this thread?

Anyhow your comms guys still seem to be snowed under as still no one has responded to the issues that I raised.
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  • Be3G
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« Reply #649 on 23/08/2008, 17:14 »
FWIW, Bob is actually a member of the Comms Team.
Thomas Kuglin - known as kuglin on the old vISP forums.
Plusnet forum moderator of old, and operator of usertools IRC.

My web presences: twitter (new public account) | flickr | last.fm
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« Reply #650 on 25/08/2008, 09:36 »
The below spam email got past Postini Quarantine despite its normal reliability.

I suppose the argument will be that this was a tricky spam message to spot since it does not have any content trying to sell pirate software or viagra and its only purpose seems to be to clog up the world's email inboxes (since it did not appear to attach or include a trojan or virus). However the Subject and body text are simply a gobbledegook word so surely this would allow the fact that it was spam to be trapped?

If I try forwarding this to spam@postini.com I receive an auto responder message telling me I have to attach it as a zip file.  I am not sure that in Thunderbird 2 I even know how to do this, even though it would be straightforward in Outlook.  This is because Thunderbird does not let you save individual emails to the desktop or a folder despite all the numerous versions it has been through. Sad

Quote
-------- Original Message --------
From:    - Mon Aug 25 02:04:06 2008
X-Account-Key:    account5
X-UIDL:    UID8085-1130190325
X-Mozilla-Status:    0001
X-Mozilla-Status2:    00000000
X-Mozilla-Keys:    
Return-path:    <tgcastelloes@jfcastelloes.adv.br>
Envelope-to:    xxxx@xxxxplus.com
Delivery-date:    Mon, 25 Aug 2008 01:56:56 +0100
Received:    from exprod5mx288.postini.com ([64.18.0.112] helo=psmtp.com) by pih-sunmxcore18.plus.net with smtp (PlusNet MXCore v2.00) id 1KXQO7-0001yd-EU for xxxx@xxxx.plus.com; Mon, 25 Aug 2008 01:56:55 +0100
Received:    from source ([200.118.164.66]) by exprod5mx288.postini.com ([64.18.4.13]) with SMTP; Sun, 24 Aug 2008 17:56:48 PDT
Message-ID:    <27741.toni@avni>
Date:    Sun, 24 Aug 2008 23:09:26 +0000
From:    deck caroline <tgcastelloes@jfcastelloes.adv.br>
User-Agent:    Thunderbird 2.0.0.12 (Windows/20080213)
MIME-Version:    1.0
To:    friend <xxxx@xxxx.plus.com>
Content-Type:    text/plain; charset=iso-8859-1
Content-Transfer-Encoding:    7bit
X-pstn-neptune:    500/245/0.49/41
X-pstn-levels:    (S: 0.66756/99.76646 CV:99.9999 )
X-pstn-settings:    1 (0.1500:0.1500) cv gt3 gt2 gt1
X-pstn-addresses:    from <tgcastelloes@jfcastelloes.adv.br> [398/20]
X-pn-pstn:    Spam 3
X-PN-Virus-Filtered:    by PlusNet MXCore (v4.00)
X-PN-Spam-Filtered:    by PlusNet MXCore (v4.00)
Subject:    smKTIDLBJNw
X-Antivirus:    avast! (VPS 080823-0, 23/08/2008), Inbound message
X-Antivirus-Status:    Clean


vfsmKTIDLBJ

« Last Edit: 25/08/2008, 09:39 by Capvermell »

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« Reply #651 on 25/08/2008, 13:24 »
Capvermell,

You raise a good point about sending spam notifications.  If I find a spam message in my webmail I simply click on the spam button.  If I find one in  Thunderbird I forward it to:  spam@spamtraining.plus.com although a few days ago someone said doing this was useless.

Could someone from Plusnet please explain the various ways of dealing with this problem?
Wake Up and Smell the Coffee!!
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« Reply #652 on 25/08/2008, 13:34 »
artmo,

Many thanks for your support.

Another problem I have recently experienced with Postini Quarantine is using the Deliver button option for any mail that has been incorrectly Quarantined.

Previously this worked with no problems at all and the mail for which I selected Deliver arrived at my Plusnet pop inbox almost immediately.  However now I am finding that even though I choose Deliver the messages are not arriving in my Plusnet Pop inbox or therefore on Thunderbird, even though they are shown in the Delivered tab in my Postini Quarantine account.  This would appear to be another fault introduced by the recent Plusnet changes to the Postini Quarantine interface.  Or is it just another new fault introduced by Postini itself for Plusnet's customers who use its Quarantine service?
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« Reply #653 on 25/08/2008, 13:43 »
I would like to see a detailed 'Idiots Guide' to this whole subject. 
Wake Up and Smell the Coffee!!
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« Reply #654 on 25/08/2008, 23:44 »
I would like to reiterate that the Deliver option in Postini Quarantine is still not working and messages are not arriving after using Deliver despite the Postini Quarantine box showing them in its Delivered tab.

This needs fixing urgently.
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« Reply #655 on 26/08/2008, 00:17 »
OK further tests reveal that the Deliver function in Postini Quarantine now refuses to deliver email from Blocked Addresses (proved by the fact that emails in Quarantine from non Blocked Addresses are still delivered by the Deliver button).  Previously this was not the case and emails from Blocked Addresses consigned to Quarantine as a result of being Blocked could still be delivered with the Deliver function in the Quarantine box.

Just because one blocks an email address does not necessarily mean that there will not be some emails from that address that one might want to Deliver.

Also removing the blocked address from the list of Blocked Addresses is not effective immediately, almost as though Postini only updates its list of Blocked Addresses or Approved Addresses for a mailbox once every few hours.

Can this please be looked in to,  I find the way in which the comms team now seems to have run for cover over all Postini Quarantine issues to be very frustrating.

« Last Edit: 26/08/2008, 00:23 by Capvermell »

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