I'm pleased to see that sorting of our Quarantine boxes by column header issue was finally resolved but am very disappointed that Postini took so long to fix this. Surely as this was a major removal of essential functionality to manage our Qurantine boxes Postini could have just have rolled back to an earlier version of their software that did not have the bug straight away while they were then having the problem in the new software version fixed?
However coming back to Quarantine more generally there are several long running significant problems that still need to be addressed to make it work satsifactorily as an interface for most end users.
1. Passwords for Quarantine Box Cannot Be ChangedFor Security reasons I have recently changed the passwords on my Plusnet email accounts to ones that also involve the use of numbers. However I find this is not possible for my Postini Quarantine box where the password is frozen at the one given to it by Plusnet when my Quarantine box was set up and the subsequent password change I have made with Plusnet for my mailbox has not been given to Postini by Plusnet. Equally there is no user control panel for Postini Quarantine to manage this password functionality directly with Postini.
2. User Variable Settings for Show Number of Messages Per Page and Time Period From Which Messages Can Be Shown Cannot Be Set and "Last 3 days" and "25 per page" defaults are not what most end users wantIt find it very unhelpful indeed that if there is to be a system default for the period to "Show" messages from that Postini chooses "3 days" instead of "All" by default. This is because I am quite sure that most users periodically review their spam folder and consign all current spam messages in it to Trash while delivering any non spam messages to their Plusnet email account before this. I cannot actually imagine any likely circumstances where most users only want to look at spam messages Quarantined from only the last 3 days or Last Week. Either this filter should be removed altogether (so all Quarantined messages are always shown) or the default should be "All" as that is the time period most end users will want to use.
Similarly if there is to be a limit on the number of messages shown per page then I would suggest that most of us would find 250 per page a more helpful default than the current 25 per page and again the default for this does not seem to be variable by the end user. For instance I normally sort all my messages at 250 per page by the From and then the Subject fields to spot any non spam messages being caught in Quarantine but when I have more than 250 messages this does not work properly since when I change the sort method from the "From" to the "Subject" field a different 250 messages are then being shown. This problem would not occur if I could show all Quarantined messages at once on one screen.
I would therefore like the Show function to have an All Messages option and also the default for this field to be definable by the individual Quarantine user in their own control panel. in the interim the default for this field should certainly be 250 per page not 25 per page as it currently appears to be.
I would note that the Show Per Page and Show Time Period settings I have last used sometimes seem to be remembered when I log back in to Postini Quarantine the next time but in the main they are not. I don't know if this has anything to do with whether I have cleared out my cookies and internet cache in the intervening period?
3. Fault with Deliver Selected Not Being Able to Handle More Than Two Messages?After coming back from a week's holiday and finding 4 non spam messages in a total of over 500 Quarantined messages I tried to use Deliver Selected to deliver these four messages that were also tagged but when I clicked Deliver Selected only two of these messages were shown as delivered in the resulting output screen. Yet when I clicked on the Delivered tab in Quarantine all four of the messages I had selected for delivery were shown but when I then downloaded email to Thunderbird via Pop only two of these four messages were received in my Inbox. So there also appears to have been a fault introduced with Deliver Selected by the latest version of the Postini software.
4. Fault with Postini letting through email for Catch All email address variants for which no mailboxes, redirects or Aliases are In EffectFinally I should also remind Plusnet of the problem with emails in our Postini Quarantine folders operating on a Catch All basis even though we may have Catch All de-activated in our individual email account user profiles. This means that the amount of mail held in Postini Quarantine is far larger than it needs to be as these Catch All emails could be edge filtered or otherwise blocked if Plusnet provide the relevant information to Postini to not allow through mail to these Catch All email variants not specifically set up as mailboxes, aliases or redirects by the Plusnet customer.
SummaryI feel sure most of the above points are also relevant to other regular users of Postini Quarantine and so would be grateful to hear from any other Community members who may agree with my above points.
I look forward to receiving the response of Bob and/or other members of the team at Plusnet in due course.
Finally I should note that the "Notify of Replies" option for this Community forum is still not working properly and it seems to be a one time only option after which I have to visit the forum again manually to see any other update messages in this thread. Note this is not becuase I have failed to visit the forum after receiving the latest post update message. I have always visited the forum again after receiving this last Update message.
Postini Feedback / Manage My Mail Improvements