It's possible.  Rather than being load on the Network it's actually a case of there being additional noise on your telephone line caused by the exchange being heavily used.

Let us know how you get on with the replacement router and if there's still issues, then we can raise a fault to BT for you.

Ive got a new router and that seems to have sorted it, not disconned once, so i recon u can close this now.
cheers

Hi there,

Thanks for letting us know.

I've closed your open ticket.

This thread/issue echoes a very interesting article in the new (Feb) issue of PC Pro. It's written by one of their staffers, Davey Winder, who has been having repeated dropping/disconnection problems on his Zen ADSL max BB service since the floods in S Yorks.

It's a 3 page piece that's quite complex, but in summary there appear to be issues with BT and certain types of routers/modems that use TI AR7 chipsets on ADSLmax services, where specific circumstances including weather, line noise, etc can cause repeated drops and slow speeds.

If BT come out and test, they use speedtouch (ie non AR7) equipment for the tests, the result being that it is classed as an internal/hardware fault and is chargeable.

I would hazard a guess this piece is required reading for all in CS and fault finding.

Alastair