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We're sorry to hear you're moving your broadband service - Erm what!?!
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We're sorry to hear you're moving your broadband service - Erm what!?!
17-06-2015 11:26 PM
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Just received an email from Plusnet
"We're sorry to hear you're moving your broadband service"
Apparently I'm being migrated to another provider on 4/5/2015.
Ok so I better go find where I parked my TARDIS because firstly that dates been and gone but secondly and far more importantly I've NOT initiated a migration to a new provider so either I've been Slammed or plusnet's systems for handling the new migrations process has got it self in a right old muddle over my recent house move.
Already raised a ticket for support to look into that one so hoping I don't lose my FTTC in the meantime (I might call during the day if I don't see a reply)
"We're sorry to hear you're moving your broadband service"
Apparently I'm being migrated to another provider on 4/5/2015.
Ok so I better go find where I parked my TARDIS because firstly that dates been and gone but secondly and far more importantly I've NOT initiated a migration to a new provider so either I've been Slammed or plusnet's systems for handling the new migrations process has got it self in a right old muddle over my recent house move.
Already raised a ticket for support to look into that one so hoping I don't lose my FTTC in the meantime (I might call during the day if I don't see a reply)
Message 1 of 4
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Re: We're sorry to hear you're moving your broadband service - Erm what!?!
18-06-2015 1:33 AM
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Does the email you received look like the one mentioned in this Service Status update from a couple of days ago?
David
Message 2 of 4
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Re: We're sorry to hear you're moving your broadband service - Erm what!?!
18-06-2015 10:14 AM
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@dragon2611
I think you've already had a reply to your ticket explaining that this isn't something to worry about.
I think you've already had a reply to your ticket explaining that this isn't something to worry about.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 3 of 4
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Re: We're sorry to hear you're moving your broadband service - Erm what!?!
18-06-2015 10:54 AM
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Ah my bad, didn't even think to check the service status page
Message 4 of 4
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