Any capacity issues?
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Re: Any capacity issues?
13-05-2015 5:00 PM
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Re: Any capacity issues?
13-05-2015 5:04 PM
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Re: Any capacity issues?
14-05-2015 9:34 AM
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Yesterday daytime was interesting too... very little usage from my end but BQM below shows the issue..
Seems that escaping the issues isn't possible anymore... Telehouse servers have stability issues and City Lifeline have both stability and bandwidth issues.
Yet according to Plusnet my agreement is still not void as I can transfer some amounts of data through their network.... it don't matter that I can't stream RADIO. they also don't seem to be concerned that their might be a fault... almost like they know what the issue is
Customer service is starting to suck at Plusnet.... Amazing how things change once your out of the cooling off period... missold service... had no reply to my complaints ticket for nearly a week.... and last message from Plusnet seemed
like they where washing there hands of the issue and saying that I'm talking rubbish.... at least that's how it seems.
Re: Any capacity issues?
14-05-2015 9:40 AM
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Re: Any capacity issues?
14-05-2015 11:32 AM
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Quote from: jafreer I really hope Plusnet are taking a good hard look at the data g1000 is providing as here is someone taking a lot of time and effort to help them resolve this issue.
Meantime, we are dealing with appalling peak time speeds.
Thank you very much jafreer. I am indeed doing everything I can to assist, and am giving Plusnet every chance and more than enough time to fix it.
However, if things are not resolved come 1st June, then I have to reluctantly request to be released from my contract without penalty. Hopefully my efforts will be recognised should this situation materialise...
Re: Any capacity issues?
14-05-2015 12:08 PM
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Quote from: mlmclaren Seems that escaping the issues isn't possible anymore... Telehouse servers have stability issues and City Lifeline have both stability and bandwidth issues.
Online Time: 46 day(s) 06:04:59
I appear to be on the one LNS that is stable and on the one endpoint that isn't congested.
Re: Any capacity issues?
14-05-2015 4:54 PM
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1) Plusnet know what is causing the issue but are not investing the resources to resolve it.
2) Plusnet don't know what is causing the issue but are not investing the resources to find out the cause.
Scenarios I don't think likely...
1) Plusnet cannot figure out what is causing the problem despite trying.
I think provided the volume of complaints is low enough, it is probably seen as an acceptable way to operate the network. Of course we will never really know the true volume of complaints, as this forum is likely not representative.
I think there will also be plenty of users that won't complain, but just change provider.
I have a feeling that operating the network this way is possibly not uncommon with the low cost providers. What is unfortunate is that Plusnet were seen as one of the better providers and I think they will slowly lose that reputation.
The updates from Plusnet are welcome, albeit rather generic.
It would be nice to get a straight answer to the question - Do Plusnet accept that their network has capacity issues during times of peak usage that causes severe throughput problems amongst a significant number of users?
I don't believe for one minute that the only users experiencing peak time slowdowns are the ones commenting on this forum. I suppose the real question is how many people notice the slowdowns. If not enough, then maybe it is an acceptable way to operate the network. It does make a mockery of speed estimates however, as sync speeds and throughput speeds are drifting further and further apart.
Re: Any capacity issues?
14-05-2015 6:40 PM
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Are plusnet doing this? dont know, their stance is now they have carried out some upgrades and they have/had problematic endpoints. But they are also saying they have found poor performing BTw backhaul routes and these are currently been investigated. This latter one I will wait for the result, but obviously if it keeps going on for months without updates I will start pressing again.
Re: Any capacity issues?
14-05-2015 10:33 PM
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Re: Any capacity issues?
14-05-2015 10:36 PM
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I have a feeling you won't want to do that test (and I don't blame you) as I have a feeling what the outcome will be
Re: Any capacity issues?
15-05-2015 8:20 AM
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Quote from: mlmclaren ... Telehouse servers have stability issues and City Lifeline have both stability and bandwidth issues.
I'm at a bit of a loss to understand what evidence you have for making such a claim. For example, until recent BTw maintenance, I had been connected to ptn-ag01 (IIRC) for around 3 months.
Re: Any capacity issues?
15-05-2015 9:46 AM
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Quote from: AndyH If you can't stream radio, then I very much doubt it's a Plusnet wide issue otherwise these forums would be littered with people reporting the same thing.
Errm many people are reporting issues with streaming... I used radio as an example and when Radio is affected generally everything else is too!
Browsing is also becoming a royal pain in the arse too, pages hanging, timing out, random errors... then loading like nothings wrong a second later
I would also like to know what with all the kitter on my connection now too...
This is the last 24 hours
This is normal just last week but now thing have changed
Re: Any capacity issues?
15-05-2015 9:48 AM
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Quote from: Ignition
Quote from: mlmclaren Seems that escaping the issues isn't possible anymore... Telehouse servers have stability issues and City Lifeline have both stability and bandwidth issues.
Online Time: 46 day(s) 06:04:59
I appear to be on the one LNS that is stable and on the one endpoint that isn't congested.
Glad to here, I was too but then I had to go offline for a bit!
Suppose some people are just lucky!
Re: Any capacity issues?
15-05-2015 9:50 AM
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Quote from: Anotherone
Quote from: mlmclaren ... Telehouse servers have stability issues and City Lifeline have both stability and bandwidth issues.
I'm at a bit of a loss to understand what evidence you have for making such a claim. For example, until recent BTw maintenance, I had been connected to ptn-ag01 (IIRC) for around 3 months.
Just simple testing really...
If I'm connected to either PTW or PTN then my BQM's show lots of jitter and ping spikes like they are now but bandwidth on tests is still good (not perfect) but then I go to PCL and ping jitter and spikes disappears but then speed goes to cock.
Re: Any capacity issues?
15-05-2015 12:41 PM
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Quote from: mlmclaren If I'm connected to either PTW or PTN then my BQM's show lots of jitter and ping spikes like they are now but bandwidth on tests is still good (not perfect) but then I go to PCL and ping jitter and spikes disappears but then speed goes to cock.
Are you running some kind of service 24/7
The pings look pretty consistent on your BQM.
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