Any capacity issues?
Quote from: AndyH
Quote from: Anotherone I really don't understand what you are getting at, or what the relevance of that remark is! There is either congestion somewhere (or in several places perhaps) or there is not
Well seeing how jelv is on a totally different network to other users on this thread, it's pretty relevant. If he sees the same issue as other people (and the symptoms are identical), then it limits the source of where the problem might be.
Making a remark like that out of any context is IMHO misleading. 20CN traffic may be routed differently over part of the BT Backhaul, but at the end of the day the traffic can end up going through Colindale or Faraday and on the same "ag" gateways as WBC (21CN & Fibre). It also makes the assumption that there is only one source of the problem.
So perhaps you'd care to state where you think the source of the problem is - I don't recall having seen you say that (apologies if I've missed it).
Quote from: AndyH
Quote from: Anotherone Even those on Fibre Essentials expect their Gaming Traffic to be Line Speed as advertised.
Plusnet do not advertise something they cannot offer.
Gaming traffic is prioritised, but not guaranteed. There are too many points where the service could be contended outside of Plusnet's direct control.
Andy, I think you need to look at the following Plusnet pages -
Broadband download and upload speeds under Residential Products it clearly shows "Applies to: Unlimited, Unlimited Fibre and Unlimited Fibre Extra" - All Day - Download Speed - Line Speed, Upload Speed - Line Speed.
Traffic Management under Traffic prioritisation it shows for all Current residential products - Gaming - Titanium.
I see jelv has provided a link to Plusnet Essentials archive as well.
Whilst there are points outside Plusnet's direct control where traffic contention might exist on occasion, it implies that they need to have purchased sufficient bandwidth from BTw to provide what they promise - which they have claimed they have - in this thread, and for other contention issues it is up to Plusnet to pursue their suppliers BTw/Openreach to get congestion dealt with quickly which is not exactly what appears to have happened here.
Edit: typo/spelling
Quote from: Anotherone Whilst there are points outside Plusnet's direct control where traffic contention might exist on occasion, it implies that they need to have purchased sufficient bandwidth from BTw to provide what they promise - which they have claimed they have - in this thread, and for other contentions issues it is up to Plusnet to pursue their suppliers BTw/Openreach to get congestion dealth with quickly which is not exactly what appears to have happen here.
Absolutely spot on (apart from the typo: dealth).
Typo/Spelling corrected - there was more than one 
That page is out dated for quite a few reasons (which you both should know) and I do not think it should exist (can it be found via a link from a main page?!):
It refers to rate limits, which according to the traffic prioritisation page do not exist - We do not apply rate limits to any of our current residential or business products. It also does not make sense if they apply rate limits yet offer full line speed.
Plusnet can aim for line speed, but that's as far as it goes. The only way they can guarantee any throughput their end would be to buy exactly the amount of capacity that matches the total sync speed of every customer. No residential ISP does this though.
It refers to rate limits, which according to the traffic prioritisation page do not exist - We do not apply rate limits to any of our current residential or business products. It also does not make sense if they apply rate limits yet offer full line speed.
Plusnet can aim for line speed, but that's as far as it goes. The only way they can guarantee any throughput their end would be to buy exactly the amount of capacity that matches the total sync speed of every customer. No residential ISP does this though.
Whoops, I missed the "we aim for"
However, the ongoing reference to "these speeds are not guaranteed, and you may see lower if the network is busy." is meant to reflect temporary situations, not a longer term on-going situations.
I didn't, you did, after jelv posted info about the legacy products, which with the current products information, shows that users can rightly expect line speed for their gaming (and streaming) with the appropriate prioritisation. It doesn't matter what product the majority are on, anyone who doesn't get the expected performance has a right to expect it to be fixed.
There seems to be something contradictory in those two posts, however you seem to have proffered what is the likely explanation in your response to my question in your last post. Thank you.
But whilst there may be multiple problems and a number of users may not be expressing their problems in the best manner, a number of your responses come across as an endless defence of Plusnet which is clearly not justified. You either seem to think information pages shouldn't exist or are out-of-date. I don't agree. For a start I don't think Plusnet have changed their approach to Traffic Management, or if they had done so then they would be more than a bit stupid to leave such pages unchanged.
It's no good any of us continuing to hypothesise about this, it needs someone from Plusnet to make a definitive statement that the pages mentioned in recent posts are correct, or if not, what needs correcting.
Whatever the source of the problems, Plusnet need to get them fixed.
Edit: Spelling correction
However, the ongoing reference to "these speeds are not guaranteed, and you may see lower if the network is busy." is meant to reflect temporary situations, not a longer term on-going situations.
Quote from: AndyH So why on earth are you bringing it up?! Most, if not everyone, on this thread will be on a current and not a legacy product.
I didn't, you did, after jelv posted info about the legacy products, which with the current products information, shows that users can rightly expect line speed for their gaming (and streaming) with the appropriate prioritisation. It doesn't matter what product the majority are on, anyone who doesn't get the expected performance has a right to expect it to be fixed.
Quote from: AndyH There are multiple 'problems' on this thread of different sources.
Quote from: AndyH
Quote from: Anotherone .............. There is either congestion somewhere (or in several places perhaps) or there is not
Well seeing how jelv is on a totally different network to other users on this thread, it's pretty relevant. If he sees the same issue as other people (and the symptoms are identical), then it limits the source of where the problem might be.
There seems to be something contradictory in those two posts, however you seem to have proffered what is the likely explanation in your response to my question in your last post. Thank you.
But whilst there may be multiple problems and a number of users may not be expressing their problems in the best manner, a number of your responses come across as an endless defence of Plusnet which is clearly not justified. You either seem to think information pages shouldn't exist or are out-of-date. I don't agree. For a start I don't think Plusnet have changed their approach to Traffic Management, or if they had done so then they would be more than a bit stupid to leave such pages unchanged.
It's no good any of us continuing to hypothesise about this, it needs someone from Plusnet to make a definitive statement that the pages mentioned in recent posts are correct, or if not, what needs correcting.
Whatever the source of the problems, Plusnet need to get them fixed.
Edit: Spelling correction
It is my firm belief that AndyH is a shill - for Plusnet, BT Wholesale or OpenReach. He has demonstrated on numerous occasions that he has inside information on FTTC upgrade plans without ever posting a link to a public resource where we can look it up for ourselves.
The fact that Plusnet have not posted to this topic to confirm that what Anotherone, myself and several others are saying is correct makes me think that they are very happy to see this topic being derailed with all the FUD.
Lets make something very clear: all products should be delivered as specified by Plusnet even when they are no longer for sale. If they change the specification the customers MUST be notified. That is why details of all the old products are available in the Broadband Product Archive. A route is:
Help & Support
Support Pages
Under broadband: Broadband speed guide
In 6. Be aware of traffic management - there's a link Traffic management guide
Under rate limits - older broadband products
There's probably other routes to get to the same page - it lists all products sold since 4th April 2005
The fact that Plusnet have not posted to this topic to confirm that what Anotherone, myself and several others are saying is correct makes me think that they are very happy to see this topic being derailed with all the FUD.
Lets make something very clear: all products should be delivered as specified by Plusnet even when they are no longer for sale. If they change the specification the customers MUST be notified. That is why details of all the old products are available in the Broadband Product Archive. A route is:
Help & Support
Support Pages
Under broadband: Broadband speed guide
In 6. Be aware of traffic management - there's a link Traffic management guide
Under rate limits - older broadband products
There's probably other routes to get to the same page - it lists all products sold since 4th April 2005
