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IPv4 fault

plusnettony
Plusnet Staff
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Registered: ‎24-07-2014

Re: IPv4 fault

‎03-03-2015 12:59 PM

There has been another issue which was raised (and resolved) recently which might have had an impact. I wanted to double check the SNR with the router in the main socket though. Assuming that is well, I'm happy to do the reset, something which I wouldn't have said on Sunday.
I'm not sure on the feedback to the agent, it really depends on the status of the previous fault. If they jumped in an said this without checking on RADIUS though, then yes, feedback is required.
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 Tony T
 Plusnet Help Team
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Townman
Superuser
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Re: IPv4 fault

‎03-03-2015 1:02 PM

@CoffeeQueen,
Well that is grim and double grim!
Let's see where the rest gets you to.  What version of firmware has the TG582n got?  If it was simply suspected to be problematic, we might consider returning to it if it has (or can be upgraded to) 10.2.2.B
@Tony,
Thanks - here's hoping the rest fixes everything remaining!  Cheesy

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coffeequeen
Dabbler
Posts: 18
Registered: ‎22-11-2014

Re: IPv4 fault

‎03-03-2015 2:17 PM

Hi,
I can plug the router into the hidden phone socket with a filter if you want? It's always plugged into the Master sockets built in filter
I've Just reinstated the Technicolour TG582n and it's running 10.2.2.B firmware, seems to be working ok so far
Link Information
Uptime:	0 days, 0:23:48
DSL Type:	ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]:	448 / 2,688
Data Transferred (Sent/Received) [MB/MB]:	1.82 / 7.34
Output Power (Up/Down) [dBm]:	12.5 / 17.8
Line Attenuation (Up/Down) [dB]:	29.0 / 57.0
SN Margin (Up/Down) [dB]:	13.0 / 7.9
System Vendor ID (Local/Remote):	TMMB / ----
Chipset Vendor ID (Local/Remote):	BDCM / TSTC
Loss of Framing (Local/Remote):	0 / -
Loss of Signal (Local/Remote):	0 / -
Loss of Power (Local/Remote):	0 / -
Loss of Link (Remote):	-
Error Seconds (Local/Remote):	0 / -
FEC Errors (Up/Down):	1 / 683
CRC Errors (Up/Down):	0 / 0
HEC Errors (Up/Down):	- / 0
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Townman
Superuser
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Re: IPv4 fault

‎03-03-2015 2:27 PM

Hi CoffeeQueen,
Mixed news.  This is better than the December figures, but not as good as the synch earlier with the 2704n, but it does let us see the line error counts.  Can we therefore stick with this for the moment?
Are there any phone extensions?  Is there a cable attached to the removable lower faceplate?
Do you feel up to running some detailed monitoring?  If yes, please look for "RouterStats" (full version) and download it.  I'll detail configuration settings later.
Kevin

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coffeequeen
Dabbler
Posts: 18
Registered: ‎22-11-2014

Re: IPv4 fault

‎03-03-2015 2:59 PM

Hi Kevin,
Yes I'm happy enough to use the Technicolour
Theres a splitter with 2 phones plugged into on the lower plate
Yes I'll do detailed monitoring, are the routerstats in a specific menu? I can't seem to find it
EDIT
I've had the dial tone go again today and the lines noisy now
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coffeequeen
Dabbler
Posts: 18
Registered: ‎22-11-2014

Re: IPv4 fault

‎04-03-2015 11:28 AM

Getting a lot of disconnects and line faults, can someone check to see if it's got worse as a result of putting the Technicolour router back? I'm having to ring the landline from a mobile to re-establish the phone line/broadband
The last report before I've switched back to the Sagemcom
Link Information
Uptime:	0 days, 0:00:33
DSL Type:	ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]:	448 / 2,432
Data Transferred (Sent/Received) [MB/MB]:	53.38 / 537.89
Output Power (Up/Down) [dBm]:	12.5 / 17.8
Line Attenuation (Up/Down) [dB]:	29.0 / 57.5
SN Margin (Up/Down) [dB]:	13.0 / 0.0
System Vendor ID (Local/Remote):	TMMB / ----
Chipset Vendor ID (Local/Remote):	BDCM / TSTC
Loss of Framing (Local/Remote):	47 / -
Loss of Signal (Local/Remote):	7 / -
Loss of Power (Local/Remote):	0 / -
Loss of Link (Remote):	-
Error Seconds (Local/Remote):	164 / -
FEC Errors (Up/Down):	367 / 0
CRC Errors (Up/Down):	347 / 1,289
HEC Errors (Up/Down):	- / 1,075

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plusnettony
Plusnet Staff
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Registered: ‎24-07-2014

Re: IPv4 fault

‎04-03-2015 11:31 AM

I've bounced the phone fault back to BT for you.
This is your current stability status ...
<img src="http://community.plus.net/visualradius/generated/image14254686762689.png"/>
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 Tony T
 Plusnet Help Team
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coffeequeen
Dabbler
Posts: 18
Registered: ‎22-11-2014

Re: IPv4 fault

‎04-03-2015 12:06 PM

Can I rule out the old router for causing disconnects now?
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Townman
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Re: IPv4 fault

‎04-03-2015 12:38 PM

Quote from: coffeequeen
I'm having to ring the landline from a mobile to re-establish the phone line/broadband

CoffeeQueen,
In some ways this is good news, as it clearly points to a phone line fault, which Tony has passed on to BTOR.  Until the phone line reports clean, there is no point looking at the BB issues.  When the phone line has been looked at (do tell the engineer that the issue is intermittent) we can look again at the router / monitoring.
RouterStats is a program you run on your PC (24x7) see - http://www.vwlowen.co.uk/internet/files.htm
Kevin

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plusnettony
Plusnet Staff
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Re: IPv4 fault

‎05-03-2015 10:44 AM

Can you please confirm the current situation?
BT want to send an engineer, and I need to ensure I arrange the correct one for you.
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 Tony T
 Plusnet Help Team
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Townman
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Re: IPv4 fault

‎05-03-2015 11:29 AM

Tony,
You mean there are no 'Rover' engineers?  "There is a fault somewhere, go sniff it out and get it fixed".
No wonder it's so darned hard for ISPs if it's up to them to determine what / where the fault is in BTOR's kit and then work out which is the right kind of engineer to send.

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plusnettony
Plusnet Staff
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Re: IPv4 fault

‎05-03-2015 11:45 AM

I wish.
To be fair, I don't have that much choice, but it's important I choose the right option when I do have the choice.
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 Tony T
 Plusnet Help Team
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coffeequeen
Dabbler
Posts: 18
Registered: ‎22-11-2014

Re: IPv4 fault

‎05-03-2015 3:03 PM

Currently the phone line is connected and clear and the broadband seems to have increased back to over 2mbps.
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plusnettony
Plusnet Staff
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Re: IPv4 fault

‎05-03-2015 4:13 PM

It's probably worth sitting on this for a little while.
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 Tony T
 Plusnet Help Team
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Townman
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Re: IPv4 fault

‎05-03-2015 8:07 PM

Hi CoffeeQueen,
Have you downloaded RouterStats yet?
Here is a link - http://community.plus.net/forum/index.php/topic,128606.msg1122269.html#msg1122269 - to a thread where I suggest the optimal RS settings for monitoring the state of a TG582n.  If you can get that running and post some graphs here, we will be able to see if there is any indication of external disturbances.
That thread was an interesting case where nearly everything possible was degrading the user's BB service - external phone line, internal wiring, home appliances and his computer's power supply.
Kevin

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