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ADSL on a new line

JimPulse
Newbie
Posts: 6
Registered: ‎25-03-2010

ADSL on a new line

‎18-11-2014 6:06 PM

Can someone from PlusNet help me out? My username is "magwag".
I moved to a new house in August and after 3 months of waiting we finally have a phone line installed.
Last week ADSL was activated on the line, but we're only getting a 1Mbps service, and the line speeds haven't changed at all over the last 7 days.
The house is about 300m from the exchange which is on 20CN, so I was expecting to get close to 8Mbps.
My router stats show:
# adslctl info --stats
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 0
Channel: FAST, Upstream rate = 288 Kbps, Downstream rate = 1152 Kbps
Link Power State: L0
Mode:                   G.DMT
Channel:                Fast
Trellis:                ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):       29.4            27.0
Attn(dB):       6.0             2.0
Pwr(dBm):       5.8             11.8
Max(Kbps):      9248            1172
Rate (Kbps):    1152            288
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Chris
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Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: ADSL on a new line

‎18-11-2014 6:11 PM

On first glance that looks like a fixed rate 1Mb service, rather than the up to 8Mb service. Let me go take a more detailed look.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Chris
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Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: ADSL on a new line

‎18-11-2014 6:21 PM

I've just placed a modify on your line to move you to the up to 8Mb service, this should complete tomorrow. I'll feedback on the person that placed the initial incorrect order too.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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JimPulse
Newbie
Posts: 6
Registered: ‎25-03-2010

Re: ADSL on a new line

‎18-11-2014 6:27 PM

@Chris: Thanks!
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Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: ADSL on a new line

‎18-11-2014 6:38 PM

Hmm, not the same culprit as the other very recent one and perchance the one before that  Crazy
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Anonymous
Not applicable

Re: ADSL on a new line

‎23-11-2014 8:15 AM

What are the router stats now ?  Huh
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JimPulse
Newbie
Posts: 6
Registered: ‎25-03-2010

Re: ADSL on a new line

‎23-11-2014 9:13 AM

@purleigh: The morning after Chris placed the modify order the line speed went up to 8Mbps.
My router stats currently look like:
# adslctl info --stats | more  
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 0
Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 8128 Kbps
Link Power State: L0
Mode:                   G.DMT
Channel:                Interleave
Trellis:                ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):       7.6             23.0
Attn(dB):       6.0             2.0
Pwr(dBm):       7.8             12.3
Max(Kbps):      9216            1180
Rate (Kbps):    8128            448
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Anonymous
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Re: ADSL on a new line

‎23-11-2014 9:15 AM

That looks much better !    Cool
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Anotherone
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Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: ADSL on a new line

‎23-11-2014 9:21 AM

Looking somewhat more as it should do
I hope you are getting good results from the BTw Performance test (DON'T REBOOT, ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test.
Do a Copy and Paste of the results and post here (no need to grab an image).
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