My name is Mark and I have created a number of accounts for family members, who are not able to do so themselves due to age or disability. A few years ago, I set up an account for my brother, who suffers from severe depression and other problems and at the time wasn't in a fit state to set up the account for himself. I am the one who pays for the account, I have an email redirect to my account for all email that come from Plusnet, so if there is a problem I can sort it out.
Unfortunately, my brother has got worse and due to many issues is now getting evicted and is now having to move back home to our parents in France so someone can look after him. I explained all the to the person in the support department that deals with account closures and all he could say was I cant close the account because I wasn't the account holder and the account holder needs to call in to cancel. So again I explained that he was no in any fit state to do so and was NOT to be contacted. But the moron would not listen and refused to pass me on to someone that could deal with the problem.
I also suffer from something called Fibromyalgia and any extra stress exacerbates the problem further and all the problems I'm having to deal with, my brother being one of them, the last thing I needed was some idiot not to try and help when it was so obvious that I was basically the account creator and holder for my brothers account.
It's things like this that give companies like Plusnet a bad name, with the way they treat people with disabilities and medical problems. If I had known I would have had all these problems, I would not have created the account in the first place.
Because of this, I will not be coming back to Plusnet when I am well and working again and will be canceling two other accounts that my father and my partners fathers have with plusnet and will be going for a company that has some compassion for people with disabilities and or medical problems.
I look forward to hearing what other people think.