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fibre down

AdamD
Grafter
Posts: 56
Registered: ‎26-03-2013

Re: fibre down

‎12-10-2014 9:03 AM

OK here goes nothing..
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Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: fibre down

‎12-10-2014 9:05 AM

Keep up the good work here Taaketa  Wink
The manual entering of username and password is best.
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AdamD
Grafter
Posts: 56
Registered: ‎26-03-2013

Re: fibre down

‎12-10-2014 9:06 AM

Red light is back on  Angry
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Taaketa
Grafter
Posts: 32
Registered: ‎20-09-2014

Re: fibre down

‎12-10-2014 9:09 AM

Quote from: AdamD
Red light is back on  Angry

Remove the network cable connecting your router to your modem. Enter your pnet username and password into the login fields. Restart the router and reconnect the cable in the back again. Beyond that I'm sorry but I'm out of ideas other than what has already been suggested in this thread. My next recommendation is to shout at plusnet Sad

Quote from: Anotherone
Keep up the good work here Taaketa  Wink
The manual entering of username and password is best.

Ta
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AdamD
Grafter
Posts: 56
Registered: ‎26-03-2013

Re: fibre down

‎12-10-2014 9:11 AM

Guys, when inlog into router now it throe me to another log in page asking me to enter username and password, which one is it referring to. The one iblog into my member section of plusnet webpage?
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Taaketa
Grafter
Posts: 32
Registered: ‎20-09-2014

Re: fibre down

‎12-10-2014 9:13 AM

At a guess I'm going to say your username and password to log into your router.
However if it is after you've logged in using "Admin" and default password or whatever you set it to. Most likely your plusnet username and password then. Does it mention CHAP authentication protocol or something similar?
I'm referring to the username that may like ________@plusdsl.net whatever password you setup on your account.
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AdamD
Grafter
Posts: 56
Registered: ‎26-03-2013

Re: fibre down

‎12-10-2014 9:17 AM

Hmmm, I'm stuck. Ow.
Says please enter the username and password that you received from your ISP, tried everything and says failed.
Now I have no internet or router access!!!!!!
Can someone please phone me as my mobile broadband is nearly gone now
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Taaketa
Grafter
Posts: 32
Registered: ‎20-09-2014

Re: fibre down

‎12-10-2014 9:23 AM

Are you able to take a screenshot and upload the image somewhere?
If you have a smart phone you should be able to transfer the screenshot into it's photo library and from there upload it to a website like http://imgur.com/ make sure there is no personal details in the screenshot. Windows snipping tool is helpful for that.
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AdamD
Grafter
Posts: 56
Registered: ‎26-03-2013

Re: fibre down

‎12-10-2014 9:34 AM

I'll try get a photo just need to pop out for 15.
There is no light under internet now on router, just blank.
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Taaketa
Grafter
Posts: 32
Registered: ‎20-09-2014

Re: fibre down

‎12-10-2014 9:40 AM

Quote from: AdamD
I'll try get a photo just need to pop out for 15.
There is no light under internet now on router, just blank.

At least we know the light is working >.<
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Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: fibre down

‎12-10-2014 9:51 AM

Adam the login to the router interface is different from your broadband login if you are getting confused.
http://community.plus.net/library/broadband/manual-reconnect/ is a good guide.
If when you log in it shows Connected, then if you still have no Internet, click Disconnect and then turn the Router off again. leave it for 15 minutes or so before turning it on and then logging in to click Connect.
In the meantime you may as well phone CSC on 0800-4320200 from your landline, it's a free call. There's a very long queue at the moment.
There could be a stale session that needs killing.
After you've tried that reconnect, if you have still not got reconnected and you haven't set up any customised settings in your router, you may as well try a factory reset (loses any customisation).
Select Reset my Technicolor Gateway from the list (5.2).
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AdamD
Grafter
Posts: 56
Registered: ‎26-03-2013

Re: fibre down

‎12-10-2014 9:56 AM


I get this after logging into router, the router log in details are correct.
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rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: fibre down

‎12-10-2014 10:01 AM

Did it just go down AGAIN ??  Embarrassed   was just reading a page then ooooooops got redirected to BT wholesale page  Undecided lost connection
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Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: fibre down

‎12-10-2014 10:04 AM

Well Adam you can try the options in my previous post, if you really want to try it straight away go for the factory reset, but as I said get on the phone, be prepared for along queue, you may have a stale session that needs killing. If the factory reset works in the meantime you can always hang up on the phone.
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AdamD
Grafter
Posts: 56
Registered: ‎26-03-2013

Re: fibre down

‎12-10-2014 10:07 AM

Is there a way I can find my internet password from my online account? I can see my username but password is stared out.
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