Internet gone down

DanHodby · ‎23-10-2013

I assume they mean increasing the speed caps on the line.
I can see the engineer was able to increase the sync so I've upped the cap on your account but there's still a cap on the BT line. I've reset this but it failed as there is already one going through, I assume the engineer had requested this when he was there (he should have anyway).
I'll reset the line another way which might take a few hours but I'll keep you updated.

hocumgday · ‎17-07-2012

Still nothing, no "internet" light on the modem/router. The broadband light is flashing green but the internet light is blank (not even red).
Any news yet as I would really like this sorted today.
Cheers

hocumgday · ‎17-07-2012

"Keep you up to date" it's now been 4 hours!

hocumgday · ‎17-07-2012

Hi can somebody please look into the reason why I am getting constant disconnects on my broadband connection. This is an exact replay of what happens before I am throttled down to zero and can't connect. Plusnet have sent an engineer out the last time this happened and he said it is nothing to do with my end and to contact you... Please can someone sort this out once and for all as it is incredibly frustrating.

LukeS · ‎09-05-2014

Hi hocumgday,
I've checked the line and no fault has been found. However, I can see many disconnections and the SNRM has shot right up. Have you checked the phone line to see if there is any noise?
I'm not saying it's definitely the case but it's looking like an issue within your property/internal wiring. Ideally, we need to test the line again when you have everything removed from the sockets.

hocumgday · ‎17-07-2012

we had an engineers out from you a few weeks back and they keep
saying the problem is your end...

LukeS · ‎09-05-2014

I understand that's what they said. However, there is nothing on our end that can cause disconnections of this nature. The problem is either with your equipment or on the Openreach network. It would be great if you have a look at the link below and complete the checks, if you're still experiencing a problem then please raise a fault via the broadband troubleshooter.
http://www.plus.net/support/broadband/bbfaults/adsl-connection-troubleshooting.shtml

jelv · ‎10-04-2007

Quote from: Oldjim
Do any of them connect wired or are they all wireless

I've just gone through all three pages and can't see an answer to this question.
Are you seeing drops when using a wired connection to the router?

jelv (a.k.a Spoon Whittler)
Why I have left Plusnet (warning: long post!)
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)

theukbeast · ‎18-10-2014

i have been getting exactly the same problems as you

hocumgday · ‎17-07-2012

I have been through the 'checks' what feels like a hundred times...I am now on test socket awaiting some sort of reply from plusnet, it seems to be fine after the last problems I had but it has gone back to the same problem with exactly the same pattern...i don't use a wired connection as we all use iPads or mobile phones bit I could try purchasing a laptop just so I can test a wired connection but I'm afraid I can't afford it!

davidj66 · ‎04-09-2008

deleted after re-reading thread

@ jelv-Can't be wireless probs. if PN are seeing disconnections.

jelv · ‎10-04-2007

It can if every time he has a wireless problem he reboots the router! That could cause the DLM to push the target noise margin up.

jelv (a.k.a Spoon Whittler)
Why I have left Plusnet (warning: long post!)
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)

Townman · ‎22-08-2007

Quote from: theukbeast
i have been getting exactly the same problems as you

Welcome to the forums.
Can you please start your own thread, containing the information requested in the speed issues thread at the top of this forum.
Thank you.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

hocumgday · ‎17-07-2012

My router has stayed powered up at all times, I do understand that powering off the router too often can cause problems so I usually restart/reboot from my iPad.

Townman · ‎22-08-2007

It is not a matter of not powering down, it is a matter of dropping the xDSL session.
A restart in the manner you describe is in effect a warm restart, which will drop xDSL just the same as powering the router off.

Can you please gather and post the information requested in the speed issues thread at the top of this forum.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.