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SNR Reset

grahamholmes
Grafter
Posts: 78
Registered: ‎06-12-2012

Re: SNR Reset

‎24-04-2013 3:20 PM

Download speedachieved during the test was - 3.38 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.7 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps
The line speed showing on PN is at 4.5Mbps
I will post the results again at 10ish tonight.
Cheers
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Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: SNR Reset

‎24-04-2013 3:27 PM

Don't forget the full modem/router stats tonight mind  Wink
Your profile at this sync speed should be 4Mbps, but as this is 20CN it will take DLM around 4 days from whenever you synced at 4544 or higher.
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grahamholmes
Grafter
Posts: 78
Registered: ‎06-12-2012

Re: SNR Reset

‎24-04-2013 10:26 PM

Uptime: 1 day, 10:52:43
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 4.704
Data Transferred (Sent/Received) [MB/MB]: 23,78 / 310,81
Output Power (Up/Down) [dBm]: 12,1 / 19,9
Line Attenuation (Up/Down) [dB]: 30,5 / 47,0
SN Margin (Up/Down) [dB]: 21,0 / 8,5
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 42 / -
FEC Errors (Up/Down): 1 / 80.283
CRC Errors (Up/Down): 2 / 69
HEC Errors (Up/Down): - / 539
Download speedachieved during the test was - 3.38 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.7 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps
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Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: SNR Reset

‎24-04-2013 10:46 PM

Well no outrageous error figures there, and the SNRM doesn't seem to be dropping much now it's dark. If the stability continues and the error levels remain low, I'd think going for an SNR reset, say Friday morning would seem like a good idea.
Those attenuation figures still bug me a bit though.
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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,872
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: SNR Reset

‎26-04-2013 9:14 AM

Agreed, the errors according to diagnostics are even lower and the connection has been up for over 28 hours so I've just submitted an SNR reset.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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grahamholmes
Grafter
Posts: 78
Registered: ‎06-12-2012

Re: SNR Reset

‎27-04-2013 10:57 AM

Can't see that the SNR reset has happened yet
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Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: SNR Reset

‎27-04-2013 10:59 AM

Can you post the stats?
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grahamholmes
Grafter
Posts: 78
Registered: ‎06-12-2012

Re: SNR Reset

‎27-04-2013 12:00 PM

Uptime: 4 days, 0:27:45
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 4.704
Data Transferred (Sent/Received) [MB/MB]: 62,13 / 793,48
Output Power (Up/Down) [dBm]: 12,1 / 19,9
Line Attenuation (Up/Down) [dB]: 30,5 / 47,0
SN Margin (Up/Down) [dB]: 21,0 / 8,7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 84 / -
FEC Errors (Up/Down): 2 / 178.292
CRC Errors (Up/Down): 3 / 161
HEC Errors (Up/Down): - / 1.096
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Anotherone
Champion
Posts: 19,107
Thanks: 457
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Registered: ‎31-08-2007

Re: SNR Reset

‎27-04-2013 12:17 PM

It certainly hasn't budged, but at least the errors are still looking reasonable. So it looks like the SNR Reset has failed, they do sometimes, so unless a kind member of Plusnet staff looks in over the weekend, DCT will try again on Monday I guess.
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orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: SNR Reset

‎29-04-2013 11:24 AM

Hi grahamholmes,
Sorry it didn't take effect - I've just placed another one for you, please let us know if you notice any difference - should be happening early this afternoon or so.
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grahamholmes
Grafter
Posts: 78
Registered: ‎06-12-2012

Re: SNR Reset

‎31-05-2013 3:26 PM

Hi, the SNR resets never worked so I decided to leave it for a few weeks now the SN margin has gone back down to around 6db download but the upload is still at 21bd which I don't care too much about.
The sync speed is now at 5300kbps for over a week but the download speed is 3700kbps is there any chance someone could give it a nudge please?
Thanks

Graham
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Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: SNR Reset

‎31-05-2013 4:17 PM

Do you mean your Current Line speed (Login required)? What is it at present?
The Upstream SNRM is fine, that's precisely the sort of value one would expect on 20CN 448kbps US sync speed.
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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,872
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: SNR Reset

‎31-05-2013 5:21 PM

@Graham I've just matched the profile on our side with BT's for you.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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