Connection keeps dropping and cutting out and dropping completely
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Connection keeps dropping and cutting out and dropping completely
08-03-2013 11:58 AM
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trying to write this quick as I can see it dropping again. Started last night were it dropped out for 10 mins or so and would just bring up the router access when using the internet. It seems worse today works on for 5 minutes then drops out for 15.
Appreciate it if you could have a look at it.
Thanks,
Simon
Re: Connection keeps dropping and cutting out and dropping completely
08-03-2013 2:10 PM
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Sorry to hear you're having connection problems. It looks like it started to get much worse around midnight last night/this morning.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13627508381940.png"/>
I've run a few tests that don't show an obvious cause for the issue so I'd raise a fault if this is still an issuee: http://faults.plus.net
Re: Connection keeps dropping and cutting out and dropping completely
08-03-2013 6:45 PM
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Next to useless now in a connection/disconnection loop
Re: Connection keeps dropping and cutting out and dropping completely
09-03-2013 8:42 PM
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Thanks
Re: Connection keeps dropping and cutting out and dropping completely
11-03-2013 8:06 AM
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Re: Connection keeps dropping and cutting out and dropping completely
11-03-2013 9:12 AM
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I'm sorry to hear you're having problems with the drops on your connection. Your speeds are likely to have dropped due the drops on your connection. Your speeds will drop to try and stabilise your connection.
Please ensure that you are connected into your Test Socket with an alternative microfilter. If you've done that, I'm sure the engineer will get that sorted out for you on Friday.
Re: Connection keeps dropping and cutting out and dropping completely
11-03-2013 3:41 PM
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Simon
Re: Connection keeps dropping and cutting out and dropping completely
11-03-2013 4:00 PM
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Re: Connection keeps dropping and cutting out and dropping completely
11-03-2013 4:13 PM
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Re: Connection keeps dropping and cutting out and dropping completely
12-03-2013 9:45 AM
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Re: Connection keeps dropping and cutting out and dropping completely
13-03-2013 1:40 PM
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Having taken the socket to pieces I've found it was indeed a fault with my internal wiring. (slight damp in the property when i moved in had short circuited the socket). Having drove past a BT engineer I asked him where I could purchase a new socket and he kindly gave me one for free! Could you cancel the engineer for me? Got a text with the appointment date (15th) but cant call back that number.
Thanks,
Simon
Re: Connection keeps dropping and cutting out and dropping completely
14-03-2013 5:02 PM
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I can see everything is booked in for tomorrow , let us know how it goes.
Chris
Re: Connection keeps dropping and cutting out and dropping completely
15-03-2013 8:26 AM
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Re: Connection keeps dropping and cutting out and dropping completely
15-03-2013 9:07 AM
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Sorry about that mix up there. The engineer is still scheduled to attend, we should have got this cancelled for you.
It's too late for us to cancel the booking now, if the engineer does turn up, please accept our apologies.
Re: Connection keeps dropping and cutting out and dropping completely
15-03-2013 12:49 PM
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Simon
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