Another customer with ridiculously low speeds..
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Re: Another customer with ridiculously low speeds..
09-02-2013 11:03 AM
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Re: Another customer with ridiculously low speeds..
09-02-2013 6:13 PM
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Quote from: _Adam_Walker_ FYI the connection is looking a little more stable than when I first looked at your issue but is still dropping fairly frequently.
You need to ask Plusnet to post your updated Connection Chart as I said earlier, so you can see how much the connection is dropping and whether there is any pattern to it.
Re: Another customer with ridiculously low speeds..
10-02-2013 9:55 AM
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Quote from: Anotherone I'm not sure why should be embarrassed. Anyway I would guess you are not on a Fixed IP address which is why your TBB monitor started showing Red. Your IP address will change every time you have a Gateway change (loss of PPP or sync) so you will need to go to TBB and delete the old monitor and create another, this will need doing every time your IP address changes.
Thank you Anotherone have duly made another monitor.. Ok embarrassed is the wrong choice of smiley or word, angry is more appropriate..
Re: Another customer with ridiculously low speeds..
11-02-2013 9:07 AM
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Re: Another customer with ridiculously low speeds..
11-02-2013 9:17 AM
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Just concentrating on the (BT) speedtest results, what struck me was that Upload speed has been stuck on 1.2Mbps for some time. Yet from the last BT Diagnostic speed test it showed your upstream profile as 20Mbps so that is the good news!
As I said earlier. although Aluminium doesn't perform as well as Copper the symptoms you have been seeing are not due to the fact the cable is aluminium per se. If that were simply the case, then it's highly unlikely that your Downstream sync speed (and hence profile) would be lower than your Upstream profile as it was on Jan.18th, nor would you still be having a dropping connection, never mind the Upstream throughput being a fraction of the profile, so there is clearly a fault somewhere. There could even be more than one fault. Whilst it's possible a cable fault could be limiting the downstream, that won't be the cause of the upstream problem.
Can you run the BT Diagnopstic speedtest again to check the current Profiles?
Two things I don't see mentioned, did any of the OR engineers change the modem to check that isn't faulty? Have Plusnet suggested any tests by connecting a computer directly to the modem to eliminate any possible router problems? To do the latter you need to do http://community.plus.net/library/broadband/fibre-help-setting-up-a-pppoe-dialler-for-windows-xp/ or http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows... depending on your OS.
Re: Another customer with ridiculously low speeds..
11-02-2013 10:21 AM
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FAQ
1. Best Effort Test: -provides background information.
Download Speed
8.35 Mbps
0 Mbps 8.52 Mbps
Max Achievable Speed
Download speedachieved during the test was - 8.35 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-8.52 Mbps .
Additional Information:
IP Profile for your line is - 8.52 Mbps
2. Upstream Test: -provides background information.
Upload Speed
1.17 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1.17Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
Just to add Anotherone here is a speedtest connected directly to the modem
Re: Another customer with ridiculously low speeds..
11-02-2013 10:55 AM
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Re: Another customer with ridiculously low speeds..
11-02-2013 11:41 AM
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Re: Another customer with ridiculously low speeds..
11-02-2013 11:45 AM
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Re: Another customer with ridiculously low speeds..
11-02-2013 11:58 AM
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Re: Another customer with ridiculously low speeds..
11-02-2013 12:19 PM
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Re: Another customer with ridiculously low speeds..
11-02-2013 12:24 PM
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Adam
Re: Another customer with ridiculously low speeds..
11-02-2013 12:29 PM
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Re: Another customer with ridiculously low speeds..
11-02-2013 8:06 PM
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It seems I have been misled into thinking that the BTw Speedtester correctly reports the Upstream Profile on FTTC, which I've discovered it doesn't. On 80/20 it will always report 20. So your upstream sync speed is probably not an awful lot higher than the upload speed you've been seeing.
That however, does not change either my view or the fact that it is not the Aluminium cable per se causing this. There is either a fault on the cable, or Interference (REIN) or faulty equipment - modem or DSLAM.
Speedtest results immediately after you've had the modem off for an hour may be interesting.
Re: Another customer with ridiculously low speeds..
11-02-2013 10:11 PM
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Let's hope this may be the last you hear from me pouring problem's out.... Hopefully be posting good news in the future
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