No Internet & NO Internet light on router Thursday 19th April 4pm
No Internet & NO Internet light on router Thursday 19th April
15:55 here, now using 3G emergency backup Dongle.
I lost my PN Internet @ 15:51 exactly !
This on Plusnet tweet, so PN are aware of it. @ 16:03
Hi all, looks like we've just had a lot of connections drop, we're investigating now. Please keep an eye on http://bit.ly/uPf9Tv, thanks ^MT
All 0800 numbers engaged, including PN Status on 0800 917 6714
When I try to use the PlusNet Internet, this is what I get...
As I say, I'm on dongle at the moment.
15:55 here, now using 3G emergency backup Dongle.
I lost my PN Internet @ 15:51 exactly !
This on Plusnet tweet, so PN are aware of it. @ 16:03
Hi all, looks like we've just had a lot of connections drop, we're investigating now. Please keep an eye on http://bit.ly/uPf9Tv, thanks ^MT
All 0800 numbers engaged, including PN Status on 0800 917 6714
When I try to use the PlusNet Internet, this is what I get...
As I say, I'm on dongle at the moment.
The last time I lost it, a few days ago, PN stated line was OK.
I think it was a local BT problem, only lasted 5 minutes though.
It's obviously a much larger PlusNet problem at the moment.
I've re-booted my router just to be sure
I do love my emergency backup 3G T-Mobile (free) dongle at times like this, how are you connecting ? Dongle too ?
Latest Plusnet tweets, for those not on Twitter, website or phone updates.
Tweets also coming through to my phone, I really must switch on my twitter phone more often, 22 tweets just arrived, including the latest updates
Plusnet PLC @plusnet
We have been using Twitter for updates on the outage.
We're aware that quite a few of you are having problems reconnecting, we'll update on here as soon as we can. Sorry
^CP
Would also like to add that nearly everyone whose connection has gone down is calling us right now so phone system is also very busy ^MT
2m Plusnet PLC Plusnet PLC @plusnet
Really sorry, we're suffering a partial network outage, engineers investigating. Updates on http://bit.ly/uPf9Tv on the way as I type. ^MT
I think it was a local BT problem, only lasted 5 minutes though.
It's obviously a much larger PlusNet problem at the moment.
I've re-booted my router just to be sure
I do love my emergency backup 3G T-Mobile (free) dongle at times like this, how are you connecting ? Dongle too ?
Latest Plusnet tweets, for those not on Twitter, website or phone updates.
Tweets also coming through to my phone, I really must switch on my twitter phone more often, 22 tweets just arrived, including the latest updates
Plusnet PLC @plusnet
We have been using Twitter for updates on the outage.
We're aware that quite a few of you are having problems reconnecting, we'll update on here as soon as we can. Sorry
^CPWould also like to add that nearly everyone whose connection has gone down is calling us right now so phone system is also very busy ^MT
2m Plusnet PLC Plusnet PLC @plusnet
Really sorry, we're suffering a partial network outage, engineers investigating. Updates on http://bit.ly/uPf9Tv on the way as I type. ^MT
[quote=http://usertools.plus.net/status/archive/1334849045.htm]Broadband network outage (71130) - NEW
Broadband
Posted on: Thursday 19 April 2012, 16:24
At approximately 4.00pm BT Wholesale suffered an unexpected network outage that disconnected a significant number of our broadband customers.
Whilst most customers should be able to get back online now, some will need to reboot their modem or router in order to re-establish a connection. Also, some customers may notice that they are redirected to BT Wholesale landing pages, in the event of this happening please power down your equipment for 20 minutes before attempting to reconnect.
If this doesn't work, then we suggest you try forcing a connection via the configuration pages for your router.
Due to this outage, the network may be out of balance. However if we do need to perform any intrusive balancing at all we will make a further announcement.
In the meantime we'll leave this particular thread open and we'll provide another update later today.
Apologies for the inconvenience,
Kind regards,
Adam Walker
Customer Support
Broadband
Posted on: Thursday 19 April 2012, 16:24
At approximately 4.00pm BT Wholesale suffered an unexpected network outage that disconnected a significant number of our broadband customers.
Whilst most customers should be able to get back online now, some will need to reboot their modem or router in order to re-establish a connection. Also, some customers may notice that they are redirected to BT Wholesale landing pages, in the event of this happening please power down your equipment for 20 minutes before attempting to reconnect.
If this doesn't work, then we suggest you try forcing a connection via the configuration pages for your router.
Due to this outage, the network may be out of balance. However if we do need to perform any intrusive balancing at all we will make a further announcement.
In the meantime we'll leave this particular thread open and we'll provide another update later today.
Apologies for the inconvenience,
Kind regards,
Adam Walker
Customer Support
As suggested in PlusNet email, this worked
If this doesn't work, then we suggest you try forcing a connection via the configuration pages for your router.
Just look what's happened to my Speed, after the one hour (for me) outage.
Normally 16.6mb/s
Outage time not wasted...
If this doesn't work, then we suggest you try forcing a connection via the configuration pages for your router.
Just look what's happened to my Speed, after the one hour (for me) outage.
Normally 16.6mb/s
Outage time not wasted...
😕 Something broke:
I lost my PN Internet @ 15:51 exactly !