Referrals not applied
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Referrals not applied
06-03-2012 3:11 PM
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Just looking at my latest bill and I noticed there hasn't been any referrals applied. Normally this is approx £2.25 per month.
I moved phone line rental over in the middle of Feb and can only think this might have caused the problem. As long as you can confirm all will be resolved at the next billing point, then I'm happy.
Cheers,
John
Username = stallan
Re: Referrals not applied
06-03-2012 4:26 PM
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Sorry for the inconvenience, there's a known problem that's causing referrals to break when account changes are actioned in the middle of a billing month, AFAIK every thing should be OK for next month as that's happening for others that have been affected by this previously.
Please let me know if not and I'll get straight on the case for you.
Adam
Re: Referrals not applied
06-03-2012 5:03 PM
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Re: Referrals not applied
07-03-2012 12:38 PM
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"Due to the ongoing problem, our finance team are not able to manually credit the discount off your bill. You currently have £0.75 of unspent referral credit, which will automatically be spent when the problem is resolved. You will continue to accrue referral discount as normal, you will not lose any of the tokens. If it were to reach a level of £5, a refund would automatically be issued."
I know it's not much money but at this rate it's going to take me more than 6 months to see a refund. Surely this shouldn't go wrong now, the system's been running fine for years.
Re: Referrals not applied
07-03-2012 1:56 PM
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We are investigating this internally, it's an issue we're aware of and our development team are working on it. Really sorry that it isn't working at the moment though, we'll make sure to keep you posted. I'm hoping to get an update on where we are with it next week.
EDIT: Might well be worth keeping an eye on this thread as it deals with the same issue: http://community.plus.net/forum/index.php/topic,103159.0.html
Re: Referrals not applied
07-03-2012 3:09 PM
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Re: Referrals not applied
09-03-2012 4:48 PM
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Quote from: Matt
EDIT: Might well be worth keeping an eye on this thread as it deals with the same issue: http://community.plus.net/forum/index.php/topic,103159.0.html
Hi Matt,
Is that not just a link back to this thread?
Re: Referrals not applied
09-03-2012 5:06 PM
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Re: Referrals not applied
10-03-2012 10:08 AM
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This now appears to be a pretty widespread problem and has now been going on for quite a while with no resolution forthcoming.
It's all a bit of a worry, innit...
Re: Referrals not applied
10-03-2012 3:22 PM
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Re: Referrals not applied
19-03-2012 9:47 AM
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Re: Referrals not applied
23-03-2012 12:23 PM
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problem 70332 relating to referrals is being fixed today. Please go to http://community.plus.net/forum/index.php/topic,102804.16/topicseen.html for more details.
Re: Referrals not applied
11-04-2012 3:39 PM
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Just to report that my referrals were rolloed over from the previous month and applied this months. Hopefully it will work as normal next month.
thanks,
John
Re: Referrals not applied
11-04-2012 3:44 PM
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