80/20 FTTC Trial Closed
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- Re: 80/20 FTTC Trial Open
Re: 80/20 FTTC Trial Open
17-07-2012 9:54 AM
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Re: 80/20 FTTC Trial Open
17-07-2012 10:11 AM
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@BlastWave - Your profile should be correct now.
@conorandlucy - No problem, just let me know if you need that again.
@tomeccles - Yours too.
@amourr01 - Yours is done.
@yorkiepudd - You too.
@ctech500 - And yours.
@ffox - Ditto.
I'll be back here later.
Adam
Re: 80/20 FTTC Trial Open
17-07-2012 10:43 AM
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I just signed up for the 80/20 trial. and last night a speed test showed i was getting 77 down and 16 up. so i was very impressed.
This morning however, it seems to have dropped back down to 37 down and 16 up.
I was just curious as to why the download speed has reverted back to how it was before i asked to be put on the trial, thanks for any help
Re: 80/20 FTTC Trial Open
17-07-2012 10:52 AM
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Quote from: _Adam_Walker_
@BlastWave - Your profile should be correct now.
@ffox - Ditto.
It hasn't worked for me I'm afraid. I've done a full reboot of modem & router. BT speedtest says 39.11, Plusnet line speed is still set to 40.
Re: 80/20 FTTC Trial Open
17-07-2012 11:31 AM
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I'd have thought the most you should do is a disconnect/reconnect of the router only.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: 80/20 FTTC Trial Open
17-07-2012 11:43 AM
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Quote Won't rebooting the modem make it highly probable that a new delta is generated which will set it to 40 again?
Yep!
Can we ask that if you're having this problem you post in here rather than raising a fault or contacting the support team, this is a trial and one of the terms of the trial was that support was via the forum! Thanks.
Re: 80/20 FTTC Trial Open
17-07-2012 11:54 AM
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So, what should I do when you reset it? Please reset it again and I will follow your instructions.
Re: 80/20 FTTC Trial Open
17-07-2012 12:00 PM
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Re: 80/20 FTTC Trial Open
17-07-2012 5:53 PM
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It appears that my profile is back at 40Mbps. Can you set it back to 20Mbps please?
Thanks very much
Re: 80/20 FTTC Trial Open
17-07-2012 7:18 PM
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Thanks
Update - every time reset to 20 it then reverts to 40 very quickly. My bt profile is 61 yet I can only achieve about 13 meg download - could this please be investigated. Low speed happens on pn 20 and 40 profiles.
Re: 80/20 FTTC Trial Open
18-07-2012 6:28 AM
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can I be set back to 20Mb again as well
thanks
Re: 80/20 FTTC Trial Open
18-07-2012 7:27 AM
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Re: 80/20 FTTC Trial Open
18-07-2012 11:26 AM
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Re: 80/20 FTTC Trial Open
18-07-2012 11:53 AM
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I've noticed my speed has dropped back down to 40Mb.
Could this be put back up please?
Thanks
James
Re: 80/20 FTTC Trial Open
18-07-2012 1:06 PM
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Quote from: yorkiepudd Yep, reset yesterday, back on 40Mb AGAIN. What is happening here!!!!!
As we've said previously this will *keep* happening each time we receive a line report for your connection. Please try to remember that this is a trial and therefore some bugs and issues are expected.
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