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Phone charges - error on web page

Oldjim
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Registered: ‎15-06-2007

Phone charges - error on web page

‎18-02-2012 12:00 PM

Quote from: Oldjim
http://www.plus.net/info2/legal/price_guide.html
Quote
Call and bill information
4. A call setup fee of 12.5 pence applies except to inclusive calls. The duration (length of time) of your calls are rounded up to the next whole minute before we work out the call charge. If your call charges are worked out without including VAT, they will be rounded up to the next penny before VAT is added. The VAT on your bill will also be rounded up to the next whole penny.


In fact the rounding up to 1 minute is only for the first minute so this needs sorting
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jojopillo
Plusnet Alumni (retired)
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Posts: 9,786
Registered: ‎16-06-2010

Re: Phone charges - error on web page

‎21-02-2012 3:05 PM

HI Jim,
That is correct. It was changed back in 2009 with the home phone price changes.
[quote=http://www.plus.net/info2/legal/newtalkterms.html]Call and bill information
7. ... The duration (length of time) of your calls are rounded up to the next whole minute before we work out the call charge. If your call charges are worked out without including VAT, they will be rounded up to the next penny before VAT is added. The VAT on your bill will also be rounded up to the next whole penny.
Jojo Smiley
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Oldjim
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Posts: 38,460
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Re: Phone charges - error on web page

‎21-02-2012 3:22 PM

No it isn't.
Please see this thread http://community.plus.net/forum/index.php/topic,102678.0.html
and checking a recent bill
Calls to mobiles in the evening
Duration       Charge
5:54                 £0.57
7:06                 £0.66
According to the above the times should be rounded up to 6 mins and 8 mins giving a charge of 2 mins extra which is £0.15 but it isn't
Doing it by time difference the extra time is 1 min 12 secs which surprise surprise is a cost of 9p when calculated by the second
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Steve
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Re: Phone charges - error on web page

‎21-02-2012 3:24 PM

Oldjim maybe you should work for Plusnet, I always see you sorting out their errors, Your not as nice looking as jojo though. Sad
If life gives you lemons, make lemonade.
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Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Phone charges - error on web page

‎21-02-2012 3:28 PM

Perhaps I should change my picture to David Hasselhoff
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jojopillo
Plusnet Alumni (retired)
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Posts: 9,786
Registered: ‎16-06-2010

Re: Phone charges - error on web page

‎21-02-2012 3:40 PM

Hi Jim,
Judging by those prices it seems that you're right. I'll just get it double checked and then raise a problem to get it altered if necessary Smiley
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