FTTC Modem Change
I got my letter this morning advising that my modem needed to be changed so I've logged on a booked a visit for Tuesday morning. I wasn't aware of this issue however I have experienced unexplained dropouts in regular cycles from my broadband went in so perhaps I am being affected. In any case a quick google reveals that there is some debate over whether they should be replacing the PSU with the modem or not. Apparently the new psu is white and is rated higher. Has plusnet any position on whether we should be getting the psu changed along with modem or not before I start demanding things that I shouldn't be? 
I'll ask politely anyway for it irrespective but I would a bit more demanding if policy was that it should be changed.
I'll ask politely anyway for it irrespective but I would a bit more demanding if policy was that it should be changed.
I got the same letter today and I was rather surprised not to see anything official on the plus.net site about the issue (or perhaps I'm going blind! 
). Maybe I'm a little paranoid but it did cross my mind that it might be some sort of scam somehow, although I am relieved to see somebody else received the same letter.
). Maybe I'm a little paranoid but it did cross my mind that it might be some sort of scam somehow, although I am relieved to see somebody else received the same letter.
I received the Plusnet letter re fiber modem... I went to the kelly website & it shows "fully booked" every available day . It shows dates for the next few months with no available slots, so I guess one needs to wait for a call ... 
Any experiences of this modem change out there?
Any experiences of this modem change out there?
Quote from: shadowff6 I was rather surprised not to see anything official on the plus.net site about the issue (or perhaps I'm going blind!
There should be a link on the letter directing you to an FAQ on this site, was that not there? (It was on the letter I received) http://community.plus.net/fibre-modem
Chris you are right there is a link. I think I gave up at the point on the letter immediately above the link to the FAQ where it was telling us to contact Kelly Communications. I must have presumed it was just more ways to contact Kelly Communications 
Modem changed. Had to ask for the white psu but was given without issue. Getting the router to reconnect to the internet took a lot longer than a normal reconnect. Guy from Kelly Comms said that another Plusnet customer had the same problem. He had to reboot everything. Modem, router & computer before he could get his up and running again.
Modem changed. Had to ask for the white psu but was given without issue. Getting the router to reconnect to the internet took a lot longer than a normal reconnect. Guy from Kelly Comms said that another Plusnet customer had the same problem. He had to reboot everything. Modem, router & computer before he could get his up and running again.
