*21CN ONLY* Do you think your PN profile is not updating as it should?
It's Plusnet's system that's still broken. They've confirmed on my 20CN topic that the delta came through from BT 30/06/2013 09:31:12 - it's still not updated on PN.
I don't know how they can monitor and push back to BT if delta reports don't arrive when there are still problems with their own system.
I don't know how they can monitor and push back to BT if delta reports don't arrive when there are still problems with their own system.
No surprises as to actually being able to immediately use my new all time high speed of 3658 / 708 when unrestricted by the plusnet profile.
I guess the new 21CN system is quicker than losing things in the post, somebody discovered it would be faster to fax the profile changes over to plusnet instead! But I guess the person writing out the profile changes at my exchange must have hard to read handwriting!
I guess the new 21CN system is quicker than losing things in the post, somebody discovered it would be faster to fax the profile changes over to plusnet instead! But I guess the person writing out the profile changes at my exchange must have hard to read handwriting!
Quote from: chrispurvey Delta reports we're not being generated every time that a re-sync event took place, this meant that no information was generated to us to update your speed profile if the sync rate had changed.
The way the information is generated to the delta reports has been adjusted, although currently any changes under 256kbps will not be reported to us as it stands, this is just to manage volume while we see if there is any initial difference.
0:05
3:05
6:05
17:05
20:05
This is then followed by the us running a script an hour later with the download date to our systems to update your profile:
1:05
4:05
7:05
18:05
21:05
We're also refining our scripts slightly this week, this is due to a few errors that have been encountered when applying the updates to our systems.
We're currently monitoring this.
Are the script times given here still correct or have they been modified?
Should this information not be on the help pages somewhere?
Something really strange is going on. This is the second time it's occurred recently. What am I on about, well the PN profile is getting an erroneous low value after a loss of sync. During loss of connection, auto negotiation never establishes any sync that equates to a profile of 3.3 (there are a few xDSL down messages but no up info).
Once synchronised it's at a BT profile value of 6.9 but yet the PN profile still gets auto updated with this 3.3 far too low number. As a result I'm left with a stupidly low download speed for a few days before the profile finally gets corrected with the right value.
I don't know what's going wrong but someone should be looking into this as it's rather annoying and totally puzzling, if only infrequent as our line is pretty stable most of the time. This certainly is not the way the profiling system is suppose to work.
Once synchronised it's at a BT profile value of 6.9 but yet the PN profile still gets auto updated with this 3.3 far too low number. As a result I'm left with a stupidly low download speed for a few days before the profile finally gets corrected with the right value.
I don't know what's going wrong but someone should be looking into this as it's rather annoying and totally puzzling, if only infrequent as our line is pretty stable most of the time. This certainly is not the way the profiling system is suppose to work.
Quote from: udk please update my profile
38 on btw, 33 on plusnet
Your profile is now set correctly.
@RPMozley
Not sure why we received a delta report for your line, I'll feed this back to BTW.
Your sync rate has not changed as you can see below.
This was the report that came through from BTW on the 21st.
As you can see, 3 and a bit hours later your profile has then been updated, I've now corrected your profile.
Quote from: jelv
Quote from: chrispurvey Delta reports we're not being generated every time that a re-sync event took place, this meant that no information was generated to us to update your speed profile if the sync rate had changed.
The way the information is generated to the delta reports has been adjusted, although currently any changes under 256kbps will not be reported to us as it stands, this is just to manage volume while we see if there is any initial difference.
0:05
3:05
6:05
17:05
20:05
This is then followed by the us running a script an hour later with the download date to our systems to update your profile:
1:05
4:05
7:05
18:05
21:05
We're also refining our scripts slightly this week, this is due to a few errors that have been encountered when applying the updates to our systems.
We're currently monitoring this.
Are the script times given here still correct or have they been modified?
Should this information not be on the help pages somewhere?
The times haven't changed, I'm working with our development team to see if we can get this run more frequently and also digging into the missed profile updates.
