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Plusnet wins Which? recommendation for seventh time

March 25th, 2015 at 14:20 by Plusnet

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We at Plusnet pride ourselves in providing a top-notch service to all of our customers, and that work was recognised this week by Which?, who recommended Plusnet for the seventh time.

We received a score of 72% in the latest Which? Broadband Customer Satisfaction Survey, following a series of updates to Plusnet’s service including; a Live Chat web service, which launched in November to help the customer service team answer customer questions more quickly, and the new Hub Zero router, offering a sharper performance while using 40% less energy than previous models.



Call charges to service numbers are changing

March 11th, 2015 at 08:59 by Plusnet


Telephone numbers starting 08, 09 and 118 are called 'service numbers'. You might use them to make phone calls to organisations such as banks, travel services, government departments, or even to vote in TV shows.

From 1 July 2015, the regulator Ofcom is changing the way these numbers are charged for. The changes are designed to make the cost of calls clearer, and they are being communicated through a campaign called UK Calling.



Plusnet Joins Government Business Broadband Scheme

February 20th, 2015 at 12:00 by Chris Parr


Here at Plusnet we love helping UK business, so we’re proud to announce that we’ve joined a scheme to help small businesses get faster speeds by upgrading to Superfast Broadband.

Broadband Delivery UK (BDUK) is a government initiative that aims to create 22 “SuperConnected Cities” across the UK in 2015, along with providing Superfast Broadband to 95% of the country by 2017. By participating in the scheme, we will be helping more UK businesses take advantage of the benefits of Superfast Broadband - faster communication, increased productivity, efficiency and reliability, and the freedom to create new business opportunities.



Plusnet wins not once but twice at key customers awards

January 30th, 2015 at 16:15 by Catherine

True Sheffield grit and determination showed this week as our team braved the adverse weather to get in to the offices, demonstrating the teamwork and will to win that is core to the people of Plusnet.

We all take pride in the continued service we deliver to our customers: it’s reasons like this  that Plusnet has continued to be recognised by the industry and customers. This never failing commitment to customer service was recognised in two separate award wins this week.

At the MoneySuperMarket Awards this Wednesday, Plusnet scooped three major awards, all voted for by our customers: Best Value Broadband, Best for Quality and Reliability and Best for Customer Service. And Thursday night, we did it again at the uSwitch Broadband Awards, where Plusnet won the much coveted Best Customer Service, Best Value  Home Broadband and Best Broadband and Homephone awards.

This is a a real testament to the quality of people in our business and the hard work we have put in over the last year.



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We're a Yorkshire-based provider selling broadband and phone services to homes and businesses throughout the UK. Winner of the ISPA 2010 'Best Consumer Customer Service ISP' Award, we're proud to offer the UK's best value standalone broadband.

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