uSwitch recently announced the results from their broadband customer satisfaction awards and we are happy with the results. We didn’t sweep the board like last year, but Plusnet did finish in the top 3 in 10 out of 11 categories.
Over 12,000 UK broadband customers took part in the survey. The results saw Plusnet keep top spot for Quality of Connection, which we are extremely proud of and hope to win it again next year.
If you’re like me you’ve probably been using online shopping as a way to take the pain out of Christmas shopping this year. We recently commissioned YouGov to carry out a survey into the risks of shopping online. The results highlighted some concerns about cyber-crooks hooking into the festive spirit.
Our survey featured in a story in The Telegraph this morning which you can see in their online edition. We also featured in this morning’s London Paper.
During each month we randomly a sample of customers who have called in to complete a survey on the quality of the support they have received. The feedback and results received help us to identify areas for improvement and training within the Customer Support Centre (CSC).
After another quarter has passed it’s time to review our previous quarters progress on our broadband faults handling. As part of the review, we survey customers at the conclusion of their fault, looking at the key parts of the process, utilizing the result as a key indicator of our progress. More…
Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!
We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.
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