Did you know that our website is far more than just a place to buy broadband? We’d hope we can improve your online experience and maybe even make your life a little bit easier. Let’s have a quick look: More…
We’ve talked recently about moving to a “Network IVR” and we’ve told Force9 and Free-Online customers about a change to our main telephone number. I’d like to spend a bit of time telling you what an IVR actually is, how ours works and the changes we’re going to make.
Wikipedia defines an IVR as an “Interactive voice response, which is a technology that allows a computer to detect voice and keypad inputs. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. In telecommunications IVR systems generally scale well to handle large call volumes”.
The never-ending debate about whether Facebook is good or evil grinds slowly on. Various news sites, including the Beeb, have swung the pendulum back towards social networking being ‘a good thing’ for businesses. Graham Jones gets it right again though – this isn’t anything new!
Interview with Peter Jackson from Plusnet about our online help and support experience and our community site. Part 2 of 2.
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Interview with Peter Jackson from Plusnet about our online help and support experience and our community site. Part 1 of 2.
Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!
We're a Yorkshire-based provider selling broadband and phone services to homes and businesses throughout the UK. Winner of the ISPA 2010 'Best Consumer Customer Service ISP' Award, we're proud to offer the UK's best value standalone broadband.
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