I blogged last year about the software development teams that we have set up in India so I thought that now was a good opportunity to bring everyone up to date with the progress we have made and of our future plans.

In my previous post I didn’t give the real big picture around why we are diversifying the physical locations of our software development team, so grab a coffee and read on…

PlusNet’s internal Operating System (known as Workplace) is an extremely large and complicated software system that has been built-up over the previous 9 years. Way back in 1999, PlusNet’s software development team consisted of myself and 3 other guys, sat round a single desk at Victoria Quays, Sheffield. The live web-servers were located under the desk, so quite often you’d get up to make a cup of tea, kick the power cable out and the website would go down for a few minutes while we waited for the server to reboot. This is how it was back then; a small group of people around the business worked round the clock, 7 days a week to build up the business, build the system, support the customers, fight the fires and put in place automated software systems that enabled our customers to “self serve” instead of having to call and speak to our customer support centre. More…

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