Browsing ThinkBroadband the other day we noticed this particular article about business broadband, which highlights the reliance on broadband for businesses and the potential pitfalls of choosing a provider because it’s cheap. Picking a cheap business broadband provider often means you forfeit something, whether that’s the product itself or the support offered when things go wrong.

Of course, if price is not important many businesses will go for a leased line (with a guaranteed uptime) and numerous back up solutions. However for most businesses this is way above the price threshold, and should not be required for most with a little preparation and a good business broadband solution.

Here at PlusNet we have been working on our business broadband products for a while now, to make sure we offer the best value for all our business customers. We’re not the cheapest business broadband provider, but we feel we offer an excellent all round product at a reasonable price.

We have a dedicated Business Support Team setup to deal with all queries from business customers, including faults and account management as well as technical support. Calls are typically answered within 30 seconds, and tickets are prioritised across departments to ensure that any issues affecting business customers are resolved as soon as possible.

A major concern for many customers is faults, and this is one area in which we aim to out-perform other providers. We perform rigorous diagnostic checks when customers raise faults, often reducing the time taken to resolve as we can often diagnose issues which would have been raised to BT Wholesale otherwise. In addition all our customers get free dial up access whenever a fault is raised, which whilst not being as fast as broadband at least means imperative online tasks can be dealt with.

We are looking to offer enhanced care to business customers within the next few weeks, which will halve the BT Wholesale response times for customers who choose this option.

There are other things planned to further improve service for business customers over the coming months including centralised billing (through our Partner programme), a business product refresh, further faults enhancements, and business Phone services.

Keep visiting the Community site, or our Business User forums for more information on upcoming improvements.

Regards,
Mand

1 Comment »