It’s been a while since we last provided an update about our anti-spam platform back at the beginning of February. Since then you’d be forgiven for thinking that it’s all been a bit quiet on spam front, but rest assured we’ve definitely not been been resting on our laurels. Over the last two months our developers and network engineers have been busy beavering away at the configuration, code and script changes that will allow us to introduce the functionality promised when we last blogged about the subject.
Spam is a major issue for every user and every provider of email. Running an effective email platform is a major challenge for us, and despite a lot of investment the spam situation only seems to have got worse. We know that many customers have seen an increase in the amount of spam received, particularly in the last month.
Christmas is always a busy time for spammers and they have refined their tactics to try and get around spam filters (even though to you and I the emails are obviously still spam). In November we announced a partnership with Postini, who are widely regarded as one of the world’s leaders in the fight against spam.
A detailed incident report relating to email delivery problems that occured on 22nd August, is now available over on the Comms Blog.
Ian
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The battle against spam remains at the top of our priority list. Alongside the measures we are taking, customers can also take steps to reduce the amount of spam in their mailboxes.
As well as turning on the spam checking tool we provide with every account, we have provided a number of new options which, if applied with care, can dramatically reduce the amount of spam received. We are currently producing a video tutorial which will offer more guidance, but in the meantime customers might find the Blog article on Using the Manage My Mail tool helpful.
Further information about the changes we are making for our customers, announced in the webmail incident report are now available. These deliverables were:
1) The ability to change your PlusNet username
2) Get a free .uk domain name
3) SSL encrypted connections for POP3 and IMAP email and FTP
4) Improvements to the ‘Manage my mailbox’ tool
5) The ability to blackhole username@username.plus.com
6) Publishing our spam detection rates on our website for comparison with other ISPs
7) Publishing our new Privacy Policy and Data Retention policies on our portal
Below follows an overview of the changes we are making and associated time-scales.
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Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!
We're a Yorkshire-based provider selling broadband and phone services to homes and businesses throughout the UK. Winner of the ISPA 2010 'Best Consumer Customer Service ISP' Award, we're proud to offer the UK's best value standalone broadband.
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