As we’re approaching the festive season I’ve been offered some prize Community Site real estate to impart some truly exciting news on the plans that one of Santa’s performance-focused management elves has developed as a Christmas Incentive for the CSC here at Plusnet Towers.
We have it on good authority from Santa’s list of who’s been naughty and nice that there are going to be plenty of 802.11n wireless routers, dongles and shiny new MacBooks beautifully wrapped and nestling beneath Christmas trees this year. So we anticipate that we’ll be getting a few calls from stressed-out customers who’ll need a little bit of extra help (but remember if you can get online, our Support Pages offer a wealth of information!)
There’s been talk in the forums today about our plans for the Customer Support Centre. As you know, we have a call centre based in Durban, South Africa, in addition to our one here in Sheffield. This is where we provide customer support for Madasafish, as well as for ISPs for the John Lewis Partnership. More…
An interview with Brad and Mike from the PlusNet customer support centre.
One of the challenges of writing articles for a company blog is to write about the right stuff. It’s easy to write about stuff which really isn’t relevant to our customers. No-one really wants to hear what I think of Batman - The Dark Knight, or what our CEO has for breakfast. But every now and then something interesting comes up in the blogosphere, which we just have to give our opinion on. Rohit Bhargava is a pretty well known marketing blogger and he’s reported on a disagreement of what makes good customer service.
Howsit! Over a month has gone since I made Durban my home, so this feels like a good time to give you an update on progress with the support teams for our sister brands, here in South Africa.
Here’s a question for you: what’s the difference between Technical Support and Customer Service? The answer here in Durban at the moment is, a lot! More…
Hi, I’m Luke and I’m one of the Operation Managers in the Customer Support Centre (CSC). My role is to help run the Support Centre for PlusNet. There are two Ops Managers here and we look after a team of 8 Managers who own specific areas, such as Faults, Customer Service, Provisioning, Technical Support etc….
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We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.
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