I’ve never really been one for keeping a personal blog. I don’t like the thought that literally anyone could be reading what would essentially be a run down of how I’m feeling, what I’m thinking about and so on. If I wanted someone to know – I could just tell them.

Sure – I’ve made a few blog posts on this very website, about speeds on IPStream Max, the way our IVR works, and so on, but I’ve never really been inclined to keep my own one until now.
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This is my first attempt at being the End of Day editor, but it is a short one today, so not too much can go wrong.. More…

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As many of you know we have been involved in forum and Usenet newsgroup discussions for many years, since well before I started here at Plusnet. Having this form of communication with our customers and other interested people from around the ADSL world can have both benefits and drawbacks (we like to think the benefits outweigh the drawbacks). I’m going to go through a number of different areas in this blog ranging from why we monitor forums, to the roles of the moderators and how I keep on top of issues raised. More…

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Well you’re here reading this, so it’s a fair bet you’re aware of our Community site – a repository for blogs by staff members on all sorts of issues from the internets, on our own service, on new technologies and also the home to our community forums.

It’s certainly one of the most used and definitely one of the most useful resources that we have. We are, we think, justifiably proud of the way it’s grown and still growing. More…

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We’ve been able to send you updates to your written ticket enquiries by text message for a while now but we’ve improved things even more recently. Did you know you can now reply to your ticket via text? More…

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