Over the past few weeks (months even!) I’ve been putting together a plan of what we (in the Web Development Department) would like to move forward with, in terms of improving the self-service convenience and self-help tools available on our http://www.plus.net/ website. We refer to such a vision as a roadmap. It gives us focus for the strategic activities we are expecting to undertake this year.
I’m a realist and I know that unexpected challenges, and conversely, opportunities, will come along and disrupt our plans. But there are things on here that we MUST deliver this year and we’ve already made a good start in the first two months of 2008.
Read on if you like.. it does go on a bit. 
Online Support Roadmap Spring 2008 (click image to download)
Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!
We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.
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