Following much consultation with the moderators and extensive user testing we have developed a new coloured “Skin” for the Community Site. From all the research we undertook it became apparently clear that people were very keen on both pastel colours (specifically pink), and the colour green. Due to this feedback we have developed the “Skin” which you are seeing now. More…
As a number of our customers may well remember, last year we opened the doors of PlusNet Towers to about 25 of our customers. As the event was regarded as great success, we’re going to do exactly the same thing!
On April 25th, 2008, we’ll be holding a number of presentations and group discussions which are open for our customers to come and join in!
For anyone that is interested in joining us, then there is a simple application questionnaire to fill in which can be found here. As there’s only a limited amount of space available, we’ll have to limit the numbers to 30, so please act quickly to avoid disappointment!
Earlier this month Critical Path (whom some will remember from some of our early anti-spam trials), announced the sale of certain assets of its SuperNews Usenet access business, including its software, commercial customer base, trade names and other elements of goodwill, to Giganews, an industry leader in Usenet newsgroup services.
More…
The PlusNet portal and Member Centre offer our customers a number of tools and applications that help customers manage their accounts (such as Manage My Mail or Move My ADSL), provide information (like View My Broadband usage or Webstats) or allow customers to switch on (or off) certain value added services (like CGI or MySQL).
As part of a project to “clean up” the website and make it less confusing we have been reviewing each of the tools that are available to see how many people actually use them, and have used them in the last 12 months. We’ve also been looking at the functionality of each tool to see whether it is still a useful tool or if it has become outdated. More…
We’re happy to announce limited time offers that we’re launching today until the end of March.
1) Sign up to Home Phone Evenings and Weekends for 12 months and get your first 3 months for £4.99, £9.99 thereafter.
Home Phone Evenings and Weekends include line rental and offers free calls to 01, 02 and 03 numbers throughout evenings and weekends.
2) Sign up to Home Phone Anytime Plus for 12 months and get your first 6 months for £10, £15 thereafter.
Home Phone Anytime Plus includes line rental and offers free calls to 01, 02 and 03 numbers 24 hours a day and also offers 300 free minutes a month to any of our top 20 international destinations.
See here for further details on our Home Phone promotions.
3) Sign up to PlusNet Broadband and we’ll give up to £65 to the Sheffield Children’s Hospital Charity.
See here for details on our charity incentive.
At the beginning of the year I was going to write about my technology predictions for 2008, but then feigned illness for a while and then forgot. However, PlusNet wouldn’t let me forget for too long and yesterday James threatened me with his pool cue so I thought I’d better get my act together.
My mother whole heartedly believes she has super natural powers and can predict the future (including the Lottery numbers), but unfortunately I really can’t claim to possess such a gift. After nearly 15 years of the National Lottery, my mother still can’t claim to be a millionaire so I guess her powers are not as strong as they could be either. Anyway, I’ll do my best!
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I blogged last year about the software development teams that we have set up in India so I thought that now was a good opportunity to bring everyone up to date with the progress we have made and of our future plans.
In my previous post I didn’t give the real big picture around why we are diversifying the physical locations of our software development team, so grab a coffee and read on…
PlusNet’s internal Operating System (known as Workplace) is an extremely large and complicated software system that has been built-up over the previous 9 years. Way back in 1999, PlusNet’s software development team consisted of myself and 3 other guys, sat round a single desk at Victoria Quays, Sheffield. The live web-servers were located under the desk, so quite often you’d get up to make a cup of tea, kick the power cable out and the website would go down for a few minutes while we waited for the server to reboot. This is how it was back then; a small group of people around the business worked round the clock, 7 days a week to build up the business, build the system, support the customers, fight the fires and put in place automated software systems that enabled our customers to “self serve” instead of having to call and speak to our customer support centre. More…
We’re delighted to announce that following a recent disappearance, the referrals bounty scheme is back, even bigger and better than ever before, allowing you to earn even more money with PlusNet!
At approximately 01:00am this morning our primary datacentre suffered a complete power outage.
This meant that most of our internal systems, portals, and email were unavailable.
Our network engineers worked to restore the primary services, and internal systems and portal access are now available.
We are continuing to experience problems with email services, and are working on restoring mail access as our priority.
We will provide a further update as soon as possible, and would like to thank you for your patience whilst we resolve these issues.
Kind Regards,
Mand Beckett
Customer Support
Please note that we don’t usually post service status notices on to the Community Site, however as the service status feed isn’t updating correctly to reflect the problems we are posting this here. Any further updates will be made on our usual service status post which can be found here:-
http://usertools.plus.net/status/archive/
As the service status threads are working correctly this post has been removed from the front page of the Community Site.
Back in November I published an article about a new and improved VoIP service PlusNet were offering in conjunction with the well respected Internet solution provider Gradwell.
Since then, take up has been healthy and we now have almost 600 customers on the new beta platform. Over recent months we’ve been working to enhance the functionality we’re able to provide to our trialists and the first of these enhancements comes in the flavour of fring™
More…
Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!
We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.
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