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Plusnet wins Which? recommendation for seventh time

March 25th, 2015 at 14:20 by Plusnet

We at Plusnet pride ourselves in providing a top-notch service to all of our customers, and that work was recognised this week by Which?, who recommended Plusnet for the seventh time.

We received a score of 72% in the latest Which? Broadband Customer Satisfaction Survey, following a series of updates to Plusnet’s service including; a Live Chat web service, which launched in November to help the customer service team answer customer questions more quickly, and the new Hub Zero router, offering a sharper performance while using 40% less energy than previous models.

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Call charges to service numbers are changing

March 11th, 2015 at 08:59 by Plusnet

Plusnet

Telephone numbers starting 08, 09 and 118 are called ‘service numbers’. You might use them to make phone calls to organisations such as banks, travel services, government departments, or even to vote in TV shows.

From 1 July 2015, the regulator Ofcom is changing the way these numbers are charged for. The changes are designed to make the cost of calls clearer, and they are being communicated through a campaign called UK Calling.

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Plusnet rewards over £6 million to customers

October 30th, 2014 at 09:00 by Chris Parr

Here at Plusnet we like to give our customers something back for recommending us to their friends and family.

So far over 110,000 customers have received a discount or money back on their monthly bills simply by referring someone to Plusnet home phone and broadband. Since we started the My Referrals programme we’ve given out over £6million!

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Congratulations – You did it!

October 13th, 2014 at 14:40 by Chris Parr

Plusnet Yorkshire Marathon 2014

The second Plusnet Yorkshire Marathon took place yesterday around the streets of York and once again the race was a huge success.

With an increase in the number of runners this year the event was already bigger than last year’s inaugural Plusnet Yorkshire Marathon and city’s historic streets were alive with colour and noise as the international field made its way through the heart of York and into the surrounding countryside and villages.

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