The Community site is now LIVE!
Finally we’ve cast off the ‘beta’ tag and customers of PlusNet, Force9, Free-Online and Metronet can register for their community site access. Customers who registered during the beta phase should have been emailed to ensure that those early contributions were not lost.
We’ve produced a detailed FAQ (Frequently Asked Questions) which explains why the community site has been launched, what’s in it for our customers, and what further developments we are planning for the community site.
To mark the occasion we have a forum photo competition (rules apply), with a fantastic digital camera to be won for 1st prize. We’re also planning a community site launch party once the holiday season is over and everyone has a little more spare time. We will have more details about this shortly.
We’d like to welcome everyone to the community site proper. We are really looking forward to developing the site in conjunction with all of our customers who make up this very special community.
Chris
The battle against spam remains at the top of our priority list. Alongside the measures we are taking, customers can also take steps to reduce the amount of spam in their mailboxes.
As well as turning on the spam checking tool we provide with every account, we have provided a number of new options which, if applied with care, can dramatically reduce the amount of spam received. We are currently producing a video tutorial which will offer more guidance, but in the meantime customers might find the Blog article on Using the Manage My Mail tool helpful.
We have just been voted the Best Overall Provider in the uSwitch broadband survey and would like to say a massive thankyou to all of our customers for their continued support.
We finished top for Overall Customer Satisfaction with an impressive 78%. Bottom place came Orange, with 35% of their customers dissatisfied. The bigger players were an even spread in between.
YouGov surveyed 20,000 customers overall, with at least 200 from each mentioned ISP.
The results:
1 PlusNet
2= AOL
2= Virgin
2= Sky
5 BT
6= Pipex
6= Tiscali
8 Talk Talk
9 Orange
We are all really excited to confirm that we have topped the uSwitch survey (independently run by YouGov), once again, coming out top for Overall Customer Satisfaction! All of us at PlusNet are delighted with these results.
This news, combined with our announcement last week of our “Great Summer Giveaway” means there has never been a better time to recommend PlusNet.
We’ve made it even easier for you to recommend our service to your friends - and get some great benefits too! For each referral that signs up, you can earn upto £25 cash, as well as an ongoing reduction in your monthly subscription. Plus, with our 90 day satisfaction guarantee (or your money back!), your friends can switch from their current provider with absolutely no risk.
Read more about the uSwitch survey
Read more about the “Great Summer Giveaway”
A new format presentation this month, just for a change! This month I’ve pulled a number of statistics from different areas.
Most importantly, and as previously published, are our Customer Feedback Survey results. Specifically the “Overall Satisfaction”, which this month showed that 63.3% of customers surveyed responded with “Very” or “Extremely Satisfied”. This shows an ongoing upward trend.
Further information about the changes we are making for our customers, announced in the webmail incident report are now available. These deliverables were:
1) The ability to change your PlusNet username
2) Get a free .uk domain name
3) SSL encrypted connections for POP3 and IMAP email and FTP
4) Improvements to the ‘Manage my mailbox’ tool
5) The ability to blackhole username@username.plus.com
6) Publishing our spam detection rates on our website for comparison with other ISPs
7) Publishing our new Privacy Policy and Data Retention policies on our portal
Below follows an overview of the changes we are making and associated time-scales.
Customers now have the option to make their passwords stronger, and will be forced to choose a password at least 8 characters in length when signing up or changing their current password. More details can be found in this article on strong passwords.
If you’ve raised a Question to our support team and had a response from them, you might have noticed that you get the chance to rate their response. Ever wondered what happens next? More…
In a previous newsletter we told you about our dedicated business support team. Since then, the team has gone from strength to strength. We answer 99% of calls with an average wait time of less than 20 seconds, and 85% of Questions raised online within just 4 hours!
Martyn Tanner told his friends and family about PlusNet and was lucky enough to get a huge reward. He was the lucky winner of our £30,000 VW Golf - read more and see the photos on the Comms Team blog. More…
Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!
We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.
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