We’re incredibly proud of the service we provide to our customers and we’re constantly looking for ways to improve and innovate, this is of course the reason why we’ve launched our brand new Twitter handle!
@plusnethelp is a dedicated support line which has been introduced to provide our customers with another way of reaching our award winning service teams. Our specialist social media team are here to deal with any queries and concerns raised via Twitter from 9am through to 7.30pm Monday to Friday and 9am to 5.30pm on Saturdays.
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This week is National Apprenticeship Week and Plusnet is celebrating having recently created 31 apprenticeship roles within the customer service division.
The awareness week, is coordinated by the National Apprenticeship Service and designed to celebrate Apprenticeships and the positive impact they have on individuals, businesses and the wider economy.
Those of you familiar with our Webmail platform may have noticed this morning that it's had a bit of a facelift.
We've been running an open trial of the new service since late last year and have been really happy with the results so today we've decided to remove the 'beta' label and make the service the default Webmail offering.
We’re delighted to announce that Plusnet are the official broadband partner of the 2011 Gillette Four Nations. The Rugby League tournament takes place throughout October and November, and will see England, Wales, Australia and the current World Champions New Zealand contesting the trophy. All of the games will be broadcast on either the BBC or Sky Sports, with the eagerly-anticipated double-header at Wembley Stadium broadcast on both channels.
The partnership will see us offering new customers a pair of tickets to a Four Nations game of their choice and a month's free broadband when they take Plusnet broadband and home phone. Full details of the offer can be found over on our website here.
Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!
We're a Yorkshire-based provider selling broadband and phone services to homes and businesses throughout the UK. Winner of the ISPA 2010 'Best Consumer Customer Service ISP' Award, we're proud to offer the UK's best value standalone broadband.
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