8 things…
A long time ago in a galaxy far, …err, sorry, back in September, we kicked off a little competition to win an iPod, linked in with our first big advertising campaign in t’Big Smoke. For those of you that haven’t yet become completely bored with the ‘London Calling’ blog entry that’s been lingering on here for weeks, you can refresh your memory here.
uSwitch recently announced the results from their broadband customer satisfaction awards and we are happy with the results. We didn’t sweep the board like last year, but Plusnet did finish in the top 3 in 10 out of 11 categories.
Over 12,000 UK broadband customers took part in the survey. The results saw Plusnet keep top spot for Quality of Connection, which we are extremely proud of and hope to win it again next year.
Hello and a quick introduction from myself. My name is Thomas Howells and I am part of the faults team. I’ve been working here for about 2 and a half years now and I’ve lived in Sheffield all my life.
The faults team are in place to handle connection problems from a second and third line point of view after the initial diagnostics have been completed.
After every fault has been closed with us, we send our customers a survey to see how their fault experience was and if we can improve in any way. Usually this would be reviewed every 3 months and the results posted on a blog like this one.
We are currently running a trial for ADSL2+, the next generation of broadband in the UK that offers increased speeds on both upload and download.
The trial has now been running for several months with a number of customers being invited via our Community forums. To take part you need to be in an area of the country where ADSL2+ is available. You can read more in the dedicated ADSL2+ trial forum.
ADSL2+ is the next generation of broadband..
You can find out about the basics of ADSL2+ at our website.
Here at Plusnet we’ve been delivering quality services to businesses for over 10 years. Superb products coupled with our popular and successful referral programme has attracted a wide range of business customers and resellers. I should know, I was one.
Over the years we’ve received a lot of feedback from businesses and resellers trying to manage multiple accounts via the Plusnet website. Whilst functional, it was a bit of a pain. We’ve had many requests to provide a reseller or partner programme which allows centralised billing, account management, dedicated tech support and online provisioning, in fact all the tools and facilities needed to manage multiple accounts. More…
From Monday 1st December 2008 the VAT rate will drop from 17.5% to 15%. We’re pleased to confirm that we will pass on the benefits to our customers. Subscription charges made on or after 1st December will have VAT charged at 15%. This applies to new and existing customers.
We’ve put together a FAQ to answer some of the questions we’re being asked.
What are Plusnet doing about the VAT changes?
We’ll be passing on the reduction in VAT to our customers in their regular monthly subscriptions. Some ‘one-off’ charges such as postage and packing on hardware won’t be changed.
The words that used to fill us with dread ‘e-mail upgrades!’. E-mail is the most important service that an ISP provides after connectivity so why does it get treated as a second class service? Well at Plusnet it doesn’t!
Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!
We sell broadband, phone, VoIP and more to homes and businesses in the UK. Winner of 9 out of 11 Categories in the 2008 USwitch survey. Winner of "Best Consumer ISP" at 2008 ISPA awards. Voted number 1 in the Broadband Choices 2008 survey.
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