Historically, you’ve typically had to dial an 0845 (lo-call) number to get through to our residential support team, which in certain circumstances can prove costly.
Customers of our ‘Talk’ home phone service have been able to dial our 0845 support numbers for free for some time now. We understand that not all of you have your phone service with us though so wanted to extend this benefit to a wider audience.
Well those of you who are in this position should be pleased to hear that we’ve now made this a reality!
If you ever need to get in touch, you can now pick up the phone, dial 0800 432 0200 and get straight through to a friendly member of our 24/7, award-winning support team from ‘down t’road’ – and it won’t cost you a penny!*
What’s even better is that we’re also in the process of acquiring an equivalent geographical ’03′ number. For those of you who don’t already know, you have to pay to dial 0800 ‘Freephone’ numbers from a mobile unless you use a service like 0800 Buster**
Providing you with an ’03′ number though, will mean that you can call us from your mobile if your landline’s ever down and have the time of the call deducted from the inclusive minutes provided with your mobile phone plan!
Watch this space, or subscribe to our RSS feed to find out when the 03 number goes live.
Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!
We're a Yorkshire-based provider selling broadband and phone services to homes and businesses throughout the UK. Winner of the ISPA 2010 'Best Consumer Customer Service ISP' Award, we're proud to offer the UK's best value standalone broadband.
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