We’re proud to unveil our new-look website today. All the features you’re used to are still here, but we’ve given it a bit of a spruce up so it integrates with our new marketing campaign. The first ever Plusnet TV ads will also make their debut today. We’re really excited about our ads. Click 'More' to have a look. We'd love to know what you think of them.
Our new campaign shows, in a no-nonsense yet entertaining way, how a small broadband company with a proud Yorkshire heritage offers great value broadband. We summed it up as ‘Good honest broadband from Yorkshire’.
Oh, and one more thing. We’ve got a new price promise that’s the cornerstone of our new campaign:
We won’t be beat on price.
Put simply, if you find a lower price for standalone broadband we’ll beat it hands down.
If you’re already using our Plusnet Value service in one of our low cost areas, you don’t need to do anything – you’re already getting the lowest priced standalone broadband available in the UK.
If you’re on an older service, take a look at the features of Plusnet Value, Extra and Pro products to see if they suit your needs. You can swap over anytime using our handy Account Change tool.
Or, if you’re not in one of our low cost areas and you’ve seen standalone broadband advertised at a cheaper price – contact us using the Help Assistant and we’ll beat it.
Here are the TV ads:
We’ve put together an FAQ too for any question you might have:
1.How much will the reduced price be?
In our low cost areas we’ll continue to offer our Value service at £6.49 a month. Elsewhere it’s £12.99 a month (with the first 3 months at £6.49). To honour our price match commitment we’ll have a new price of £10.79 in certain exchanges. If you’re in one of these exchanges you’ll be notified in the signup process. If you’re an existing customer you’ll simply see the £10.79 price when you use our Account Change tool to change to a Value Family product. If you are already on £12.99 Value and want to see if you're on a price-matched exchange, go to http://www.plus.net/compare and type in your details to find out pricing in your area. Contact us using the Help Assistant if you see a lower price for standalone broadband and we'll beat it.
2. Am I eligible for this?
We’re commited to providing the lowest price standalone broadband at every exchange, this applies to new and existing customers.
3. What about bundle deals?
This offer only applies to the standalone price of broadband.
4. I have Home Phone, does this still apply to me?
Yes it does, but we’ll just price match on the broadband part of a bundle.
6. What about special offers?
We’ll match any offer that is available to the general public which our staff can verify.
7. Which products will be made cheaper?
Our price match offer applies to Value only. Extra and Pro will be discounted but not guaranteed cheapest.
8. I have a special retention/loyalty deal at a non-advertised price. Can you beat that?
Sorry, we can only match prices offered to all customers on your exchange.
Here at Plusnet we're always trying to use clever open source things to make our lives easier. Sometimes we write our own and make other people's lives easier too!
We're a Yorkshire-based provider selling broadband and phone services to homes and businesses throughout the UK. Winner of the ISPA 2010 'Best Consumer Customer Service ISP' Award, we're proud to offer the UK's best value standalone broadband.
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