Comments on: Home Phone changes FAQ

By: Philip Bennett

Philip Bennett — Mon, 27 Apr 2009 10:07:08 +0000

@ Suzanne Davies,

Thats correct Suzanne,so for example a 2 minute daytime call will be 17p,thats 8p set up and 2 minutes @ 4.5 p per minute.
If you are on an iclusive minute package then no charges are made.

By: Suzanne Davies

Suzanne Davies — Fri, 24 Apr 2009 06:37:48 +0000

Does this mean the new daytime charges are 8p setup plus 4.5p per minute ? Is that setup fee on each chargeable call ?

By: Peter Jackson

Peter Jackson — Tue, 21 Apr 2009 12:53:34 +0000

@Mikeharr That's correct, inclusive calls such as your free evening and weekend calls do not have the setup charge applied. Reading Bob's reply I'm not sure where the misunderstanding has arisen?

By: Mikeharr1

Mikeharr1 — Mon, 20 Apr 2009 21:14:30 +0000

Please tell me that there is NO setup fee for FREE evening and weekend call. If there is, I have been misled.

By: Bob Pullen

Bob Pullen — Tue, 14 Apr 2009 15:03:47 +0000

@rs @tgr, the call setup fee is payable on any calls that *start* in a chargeable calling period and are not fixed cost.

We do not apply the fee for calls made as part of your inclusive allowance. That also includes calls between Plusnet Home Phone subscribers and calls to our support centre.

By: rs

rs — Mon, 13 Apr 2009 20:47:08 +0000

What is a setup charge?Does it mean that one has to add 8p to every call one makes? If it is why don't you say so?

By: Anotherone

Anotherone — Thu, 09 Apr 2009 13:28:28 +0000

You need to add the pence per minute charge on as well to get the minimum charge. This only applies from when the call is answered, either by an answering service (eg.1571), an answer machine or a real person.
For example - if you phone a mobile, and they have their answer phone on, you don't want to leave a message and hang up, that will now cost you 21p in the daytime (now 6am - 6pm by the way).
This setup fee is the biggest rip-off IMHO that OFCOM have allowed Telco's to introduce in recent years.

By: tgr

tgr — Wed, 08 Apr 2009 21:58:59 +0000

what exactly is a set up charge am i right in thinking this is the minimum charge once the call as started?

By: New Home Phone products | Community Site News

New Home Phone products | Community Site News — Wed, 08 Apr 2009 13:44:09 +0000

[...] you have any further queries regarding the new products please see the FAQ here or take a wander over to our Community site forums, where you’ll find other customers and [...]