Comments on: Unlimited Broadband - The myth becomes reality http://community.plus.net/blog/2009/02/17/plusnet-unlimited-broadband/ News and Updates on the Community. Sat, 21 Nov 2009 10:19:22 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: Petra http://community.plus.net/blog/2009/02/17/plusnet-unlimited-broadband/comment-page-3/#comment-16056 Petra Tue, 15 Sep 2009 12:20:39 +0000 http://community.plus.net/?p=13239#comment-16056 I'm also on Premier 1 and tbh I don't get any problems - apart from today that is where it's been out since 3am so I'm using my unlimited Sky BB at the mo instead of my plus net account (I agree with ip as I use my plus net emails as my main emails and although you can receive them through Sky you can't send anything through them which is a pain), I was thinking of moving to Unlimited, but not sure I want to now. I regularly download over 30GB per month as I design websites and graphics etc and use loads of the bandwith for uploading and downloading graphics, templates, scripts etc and I do this during the day so I don't want to lose my daytime allowance as I very rarely use it from 8pm till 9am so I'm not sure what to do.... Petra I'm also on Premier 1 and tbh I don't get any problems - apart from today that is where it's been out since 3am so I'm using my unlimited Sky BB at the mo instead of my plus net account (I agree with ip as I use my plus net emails as my main emails and although you can receive them through Sky you can't send anything through them which is a pain), I was thinking of moving to Unlimited, but not sure I want to now. I regularly download over 30GB per month as I design websites and graphics etc and use loads of the bandwith for uploading and downloading graphics, templates, scripts etc and I do this during the day so I don't want to lose my daytime allowance as I very rarely use it from 8pm till 9am so I'm not sure what to do....

Petra

]]> By: ip http://community.plus.net/blog/2009/02/17/plusnet-unlimited-broadband/comment-page-3/#comment-14828 ip Sun, 12 Jul 2009 12:06:41 +0000 http://community.plus.net/?p=13239#comment-14828 I, too, have been with PN from the days of 512Kb broadband. In those days 512Kb meant just that. I have been on Premier option 1 ("up to" 8Mb) for a few years now, and quality-wise it is now worse than when it was 512Kb! Connection is dropping, speed is horrible, I constantly hit the traffic limits, etc, etc. I have been considering an Unlimited package and asked PN support to confirm that my level of service would not go down compared with Premier O1. Guess what - they refused to positively confirm that! The only thing they are quite emphatic about is that after having been with PN for,what, 10 year? I will now be subject to 12 month contract if I "upgrade". I did mention to them that I have my house connected to Virgin Media and can switch in a flash. Do you think they cared? Not in the slightest. The main reason I am still writing this rather than calling up Virgin is because my whole family has very active PN e-mail addresses. We do have alternative arrangements, but that is not the point: All our correspondents do use PN e-mail addresses. Therefore does anyone know how can I keep my PN e-mail addresses - or re-direct them to an alternative address en masse? perhaps via MX records or some such? I have a web domain registered elsewhere, perhaps I can use that somehow to achieve that? I would really hate if I were forced to pay PN anything after I've switched away from them! And to think that PN used to have the highest customer satisfaction rate in the country! I, too, have been with PN from the days of 512Kb broadband. In those days 512Kb meant just that. I have been on Premier option 1 ("up to" 8Mb) for a few years now, and quality-wise it is now worse than when it was 512Kb!
Connection is dropping, speed is horrible, I constantly hit the traffic limits, etc, etc.
I have been considering an Unlimited package and asked PN support to confirm that my level of service would not go down compared with Premier O1. Guess what - they refused to positively confirm that! The only thing they are quite emphatic about is that after having been with PN for,what, 10 year? I will now be subject to 12 month contract if I "upgrade".

I did mention to them that I have my house connected to Virgin Media and can switch in a flash. Do you think they cared? Not in the slightest.

The main reason I am still writing this rather than calling up Virgin is because my whole family has very active PN e-mail addresses. We do have alternative arrangements, but that is not the point: All our correspondents do use PN e-mail addresses.

Therefore does anyone know how can I keep my PN e-mail addresses - or re-direct them to an alternative address en masse? perhaps via MX records or some such?

I have a web domain registered elsewhere, perhaps I can use that somehow to achieve that?

I would really hate if I were forced to pay PN anything after I've switched away from them!

And to think that PN used to have the highest customer satisfaction rate in the country!

]]> By: Kelly Dorset http://community.plus.net/blog/2009/02/17/plusnet-unlimited-broadband/comment-page-3/#comment-14649 Kelly Dorset Wed, 01 Jul 2009 15:17:25 +0000 http://community.plus.net/?p=13239#comment-14649 What was the question you were asking? What was the question you were asking?

]]> By: Oz http://community.plus.net/blog/2009/02/17/plusnet-unlimited-broadband/comment-page-3/#comment-14648 Oz Wed, 01 Jul 2009 15:08:29 +0000 http://community.plus.net/?p=13239#comment-14648 Just rang customer support on 0845 140 0200 to inquire about the unlimited package and to clarify some features of this product (before, reading this forum page). I am disappointed with the level of service that I received. The person in the call centre didn't know the difference between down load limits and traffic management/throttling. Just rang customer support on 0845 140 0200 to inquire about the unlimited package and to clarify some features of this product (before, reading this forum page).

I am disappointed with the level of service that I received. The person in the call centre didn't know the difference between down load limits and traffic management/throttling.

]]> By: alan http://community.plus.net/blog/2009/02/17/plusnet-unlimited-broadband/comment-page-3/#comment-14027 alan Tue, 26 May 2009 20:17:57 +0000 http://community.plus.net/?p=13239#comment-14027 Perhaps the above explains why I enjoy 6mbps one day and the next reduced to barely 500kbps. I was enjoying that speed at all times of the day but now have to endure the lower speed until PN decide to unchoke my broadband. Since going on to Option 3 last December my broadband speed has fluctuated. I suppose I keep downloading too much too soon Perhaps the above explains why I enjoy 6mbps one day and the next reduced to barely 500kbps. I was enjoying that speed at all times of the day but now have to endure the lower speed until PN decide to unchoke my broadband.
Since going on to Option 3 last December my broadband speed has fluctuated.
I suppose I keep downloading too much too soon

]]> By: Lee http://community.plus.net/blog/2009/02/17/plusnet-unlimited-broadband/comment-page-3/#comment-13399 Lee Thu, 16 Apr 2009 18:32:51 +0000 http://community.plus.net/?p=13239#comment-13399 This is wonderful and all, but "maximum" speeds don't mean much, if anything. What we want to see is the exact opposite -- the minimum speeds. I've heard that people are getting 4Kbps on Plusnet --- slower than dialup. How about posting some guarantees of service quality? This is wonderful and all, but "maximum" speeds don't mean much, if anything. What we want to see is the exact opposite -- the minimum speeds.

I've heard that people are getting 4Kbps on Plusnet --- slower than dialup. How about posting some guarantees of service quality?

]]> By: AndyT http://community.plus.net/blog/2009/02/17/plusnet-unlimited-broadband/comment-page-3/#comment-13381 AndyT Wed, 15 Apr 2009 14:49:55 +0000 http://community.plus.net/?p=13239#comment-13381 If PlusNet were sure that the new packages were better for us users (rather than better for them) then they would CONTINUE to offer the previous BBYW packages along side them. They can't expect us to believe they removed them for the benefit of us customers. Also I guess I can no longer move up and down the BBYW packages from 1 2 3 and back again each month as in the past. In fact just went to my control panel and can only change to one of the new ones it seems. Still happy at present with BBYW opt 2 but would now no longer recommend PlusNet to my friends. What a pity. If PlusNet were sure that the new packages were better for us users (rather than better for them) then they would CONTINUE to offer the previous BBYW packages along side them. They can't expect us to believe they removed them for the benefit of us customers.

Also I guess I can no longer move up and down the BBYW packages from 1 2 3 and back again each month as in the past. In fact just went to my control panel and can only change to one of the new ones it seems.

Still happy at present with BBYW opt 2 but would now no longer recommend PlusNet to my friends. What a pity.

]]> By: StuG http://community.plus.net/blog/2009/02/17/plusnet-unlimited-broadband/comment-page-3/#comment-13212 StuG Sun, 05 Apr 2009 15:33:51 +0000 http://community.plus.net/?p=13239#comment-13212 Just moved to idnet - £4.50 more per month than the plusnet unlimited package - 30Gb un-throttled. Fantastic! http://www.speedtest.net/result/445459272.png Just moved to idnet - £4.50 more per month than the plusnet unlimited package - 30Gb un-throttled. Fantastic!

http://www.speedtest.net/result/445459272.png

]]> By: Liam http://community.plus.net/blog/2009/02/17/plusnet-unlimited-broadband/comment-page-3/#comment-13210 Liam Sun, 05 Apr 2009 12:57:47 +0000 http://community.plus.net/?p=13239#comment-13210 Perhaps this is why O2 are now cleaning up where Plusnet were? http://broadband.o2.co.uk/home/awards.jsp Perhaps this is why O2 are now cleaning up where Plusnet were?

http://broadband.o2.co.uk/home/awards.jsp

]]> By: Steve http://community.plus.net/blog/2009/02/17/plusnet-unlimited-broadband/comment-page-3/#comment-13205 Steve Sat, 04 Apr 2009 22:54:18 +0000 http://community.plus.net/?p=13239#comment-13205 Advertising this as unlimited is underhanded and dishonest. Advertising this as unlimited is underhanded and dishonest.

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