Ah! It’s the end of week, and quite a busy one for me as well! I’ve spent the majority of it with some external ISO assessors as they check us for the ISO9001 certification. It’s the cumulation of a good deal of work through out the business to make sure all our processes are detailed and appropriate and we are eagerly awaiting the write up which should be with us in a few weeks.
So, what else has everyone else been up to?
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Hello and a quick introduction from myself. My name is Thomas Howells and I am part of the faults team. I’ve been working here for about 2 and a half years now and I’ve lived in Sheffield all my life.
The faults team are in place to handle connection problems from a second and third line point of view after the initial diagnostics have been completed.
After every fault has been closed with us, we send our customers a survey to see how their fault experience was and if we can improve in any way. Usually this would be reviewed every 3 months and the results posted on a blog like this one.
This is my first attempt at being the End of Day editor, but it is a short one today, so not too much can go wrong.. More…
Working for Plusnet, there can be a lot of competition in the workplace, who takes the most calls, who has the best quality of service (where our calls and tickets are checked to make sure that they are as good as they should be), and competition is good, right? It actively pushes us to ensure that we are doing the best job that we can, and as a result you guys reap the benefits by having a support team that are good at what they do and constantly strive to be better. I have always been competitive, and this doesn’t end at work. At home, my better half and I like to play Bomberman on Xbox Live Arcade. Now I am a gentleman, but let my good lady beat me? I don’t think so 
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Little bit of a later EOD update from me today, I had to rush out of the office quickly so I’m doing it from home instead.
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Hello readers!
It’s Pancake Day, yes it’s Pancake Day, yes it’s P-P-P-P-P-P-P-P-Pancake day!
Hmm, the End of Day… what to write? I can’t actually think of anything witty or insightful to say here, so I’ll just be happy that from 12.45 tomorrow that’s me off work until the following Wednesday I’m actually looking forward to time to just unwind and chill… but fear not dear readers, the End of Day’s will continue under Andy B and Pete’s careful guardianship. If it doesn’t, Pirate Pete may find he’s walking the plank!
Good afternoon readers. I forget what time evening officially begins – I like to think it’s 18.00 but feel free to correct me.
Ah the end of the week, well the end of the week for me at least, I now have a few days off for a nice holiday and posting the End of Day is my last task before I leave. So the sooner I start the sooner I get to leave. More…
Hi! It’s Wednesday EOD time!
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