Hello readers! It’s my turn to do the EOD today, so I’ll first use the time to let you know about at a little change we are making to the Community Site..

Some time next week (testing and roll permitting!) we’ll tweak the location of the EOD blog posts in the front page. Instead being included in the main blog section of the front page, we’ll swap them with the posts we’ve been categorising as Tech News. This will mean our usually pretty juicy blog content won’t be pushed off the page by our regular EOD posts. The frequency of the EOD posts often would mean people missing an interesting article!
Can’t visualise what I’m talking about? Click on the image over there —>

As always, add some comments below, or start a thread in the forums if you think this is a remarkably bad idea (or if you think it’s about time we did it!)

Enough of the admin, on with the show!

First through the blocks today is Jonny from the CSC!

Hi this is Jonny Dunning from CSC Team C.

Here is the top 5 today:-

1. Fault Updates
   Pretty normal today, most calls were from sms or voicemails we had left with our customers. We seem to be dealing with faults quite efficiently as I had updates to give for all customers.
2. New Faults
   I haven’t raised many new individual faults today, quite al lot of these were for new faults where we had to give the initial checks and get the customer to callback after trying them. This is because some of them take quite a long time to perform.
3. Provisioning Updates
   Al lot of orders completing today, which is always a good sign. Not a single order delayed by BT
4. Router Setup
   Just a few router calls today, most of these have been caused by people not following the setup instructions.
5. Sales
   A fair few sales today, lots of interested customers eager to get online with us.

Object to us using the word ‘busy’? Cover your eyes now! Neil from Networks is here….!

Networks is busy busy busy!

A big focus is on the Data Centre move. Getting a load of kit out of a London site that we are leaving and getting it hosted in our other Data Centres elsewhere. The guys who take care of this have been rebuilding replacement servers for this – that’s after coming in early to roll our new Anti-Virus software internally on our Windows PC’s across the Business!

I’ve also been helping them in that respect with some administration on our Windows domain controller, as well as assisting the rest of my guys with some tickets, as well as meetings etc…..

Rich in Net Ops has been working on increasing overall bandwidth capacity and modifying our monitoring graphs to reflect the additional capacity, whilst the rest has just been Monitoring and Problems that we’ve been fixing.

Over in Dev it’s mostly been a big database migration and various other smaller bits…

That’s all for another day.. Bring on Friday!

Last up tonight, and by popular request.. (well, Be3G’s actually..) Matty from Comms.

There’s a lot going on in the Comms team right now, hence the lack of EODs this week – profuse apologies, oh fans of ours. All shall become clear.

Well… CParr is on call so left early, he’s probably in the forums now continuing the trend from the rest of the day. Mand’s been in a lot of meetings and coordinating training, as has James and myself. James and I have also been writing a lot, James on some new training material and myself on our internal Best Practices.

Bob’s been dealing with more Ironport emailey type stuff, as you’ve probably seen from service status and the forums.

So yes major busy has returned, to spark off that debate once more. We’ll be back with a big bad end of week post tomorrow.

Linky? Let’s see… how about the thought provoking wonder that is the work of Slinkachu? My other half got me the little people book for christmas, and it nearly made me weep (in a good way).

Cheers all, see you soon <3

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Right! Time for me to go home.

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This entry was posted by Kelly Dorset on Thursday, January 22nd, 2009 at 5:43 pm and is tagged with EOD and is posted in the category EOD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.