Hmm, hang on… why’s the usual end of day schedule going weird? Kelly on Monday and me on Wednesday?? Something’s not right here…

First up we have Gricey from Networks:

Hi everyone, Gricey from Networks here. Most of our guys are doing datacentre or broadband related work, whether it being moving out of an old datacentre or planning for a new one. Aspects of this include IronPort stuff, email work, DNS topology reviews and more.

Personally I’ve been getting on with a mix of that and some related Netapp wrangling.

The ops guys are doing a wide range of stuff, from problems and housekeeping to developing new tools for the CSC to fix things quicker, themselves, rather than send it our way and delay things more than they need to.

Until next time,
Gricey

Next up we have Adheel from the CSC:

Hey peeps, heres the end of day from the CSC today:

1) Router Set-up – Most of the calls we get into the CSC is for advise on setting up a router or connection for the first time. The routers range from Thompson routers supplied by us to ones from a customer’s previous ISP or that have been purchased from a PC or electrical supplier.

2) Fault Updates – These calls are where a customer requires a update on a open fault they have logged with us, or are supplying further information that will help our faults team to resolve a connection issue.

3) Fault Diagnosing – These calls are new faults which have not previously been reported to us and we try and get these problems resolved by advising of certain checks that can be followed to try to restore the broadband service.

4) E-mail client set-up – A few calls have come in where a customer is having problems sending or receiving emails and are resolved by checking the client settings.

5) Billing – And finally we have had some calls where customers call in to supply new payment details or are responding to messages or emails left for them regarding a payment enquiry on their account.

I suppose I should now fill in what the Web Team have been doing today…. most of the team have been concentrating on problem fixes, while James has concentrated (with some help from me) on the Help Assistant changes and the Support Library work. I’ve also (in amongst helping others) been working on some new developments for the website, and some internal systems.

Colin

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This entry was posted by Colin Ogilvie on Wednesday, December 10th, 2008 at 7:29 pm and is tagged with and is posted in the category EOD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.