Well looks like today is part one of a double header for me as not only am I the editor today but also tomorrow. I guess this is my reward for not winning the lottery. Oh well, back to the drawing board I guess on that one.

So who’s got suggestions of how I can win some cash then? Got a long weekend coming up next week and fancy getting away for a few days but need a bit of money. Doesn’t have to be £6m, won’t complain if it is of course, just enough for long weekend somewhere warm. Wonder is the VAT reduction will cut the cost of planes, trains and err ferries. Suggestions also welcome for where to go if I can’t win anything.

And while you’re thinking of that, lets start off with what’s happening not just here in Sheffield as we first head over to CSC South Africa and Rohan:

Hi guys.
This is the first post from Durban SA so let me introduce myself.
My name is Rohan and I am the Team Leader for the (BOT) Provisioning Team here in Sunny Durban South Africa.

My Team currently consists of 9 hard working agents who specialize in dealing with Broadband and Telephone Provisioning.
The team members are:
Karen Manager
Rohan Team Leader
Donavan
Keshav
Marcell
Roxan
Veroshan
Cohen
Theasan
Vasagen
Kriben
So far we have had a great start to the day bringing all the tickets up to date and staying on top of the ticket pools and our customer needs.
With my team helping out in the (BOT) Provisioning pools from Head Office (Sheffield) we have been driving hard and focusing on meeting our customer needs as well as maintaining the quality of service that Plusnet customers have been so used to receiving.
Today we have again been concentrating on the Phone provisioning pool which has been worked by Donovan & Veroshan the rest of the team have been making sure the other pools are up to date as well as learning new processes for the work flow.
As we operate on a rota system we ensure that each member of the team gets the full experience of working each pool.
We currently have Carl over here from the Sheffield provisioning team sunning himself and helping drive the team to control the pools and reach the new targets set for.
It has been our aim with the help of Carl to keep these pools under control whilst offering the same quality to all customers.
So far we believe we have been doing a great job and we only wish to improve on a daily basis.

Second today is Chris from the Comms Team:

Mand – problems, ticket causes, change controls
James – FAQ, blogging, forums
Chris – writing 5 different emails
Bob – ‘Port

Yeah yeah, I know it’s brief but we are absolutely snowed under with all the comms we’ve been doing about the VAT change. It’ll be a better EOD tomorrow, I promise and if it’s not you can blame Mand. Cos it’s her turn.

Suppose I should fill space with something really, can’t have comms writing the shortest EOD in history now can we? So, filler material, ah yeah here we go:

“Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.”

How’s that? Happy? Good. See you tomorrow.

Here’s a link for all you Star Wars fans out there.

And last today is Adheel from the CSC:

Hey readers, here’s the end of day posting from the customer support centre today:

1) Router Set-up – These are mainly new customers calling in for advice on setting up their routers for the first time. We also get existing customers calling in who purchase the new Thompson from us and just need some of the settings to get online.

2) Fault Diagnosing – The calls where our customers need some advise on diagnosing or troubleshooting a potential line fault, most cases getting the router tested at the main phone socket in the premises or checking filters/cabling where possible.

3) Fault Updates – This is where a fault has alreadly been logged with our team and either a customer calls in for a update or to advise of the things tried or any changes seen towards resolving the problem.

4) Billing – Calls where customers call in to supply new payment details or are responding to messages or emails left for them regarding a payment enquiry on their account.

5) E-mail client set-up – Again new and existing customers needing help to set-up their email clients, mostly Outlook Express but a few Mac Mail queries popping up.

And that’s about it. Only 28 days until Christmas by the way, so make sure you don’t forget prezzies//chocolates/socks for those loved ones!

Time to call it a night I think, been here far too long and want to go home. I’ll be back with the End of Day tomorrow and then it’s the weekend… Yay!

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This entry was posted by Dave Tomlinson on Thursday, November 27th, 2008 at 8:26 pm and is tagged with and is posted in the category EOD. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.