Comments on: Icesave customers - Don't let the spam filters scuttle your compensation claim! http://community.plus.net/blog/2008/11/12/icesave-customers-dont-let-the-spam-filters-scuttle-your-compensation-claim/ News and Updates on the Community. Sat, 21 Nov 2009 10:19:22 +0000 http://wordpress.org/?v=2.8.4 hourly 1 By: Bob Pullen http://community.plus.net/blog/2008/11/12/icesave-customers-dont-let-the-spam-filters-scuttle-your-compensation-claim/comment-page-1/#comment-7724 Bob Pullen Sun, 16 Nov 2008 17:20:00 +0000 http://community.plus.net/?p=12991#comment-7724 Whilst I can understand where you're coming from Steve, I don't think there would have been an awful amount of merit in us contacting the FSCS. As I mentioned in my post, Postini is very much a proprietary solution and we have little influence over it's spam filtering heuristics. We could globally whitelist the fscs domain but that's a bit of a dirty solution to the problem in all honesty. I'm very much of the opinion that it's the sender's responsibility to ensure that their emails don't fall foul of popular spam filtering mechanics. Sorry if you feel like we let you down on this occasion though :( Whilst I can understand where you're coming from Steve, I don't think there would have been an awful amount of merit in us contacting the FSCS.

As I mentioned in my post, Postini is very much a proprietary solution and we have little influence over it's spam filtering heuristics. We could globally whitelist the fscs domain but that's a bit of a dirty solution to the problem in all honesty.

I'm very much of the opinion that it's the sender's responsibility to ensure that their emails don't fall foul of popular spam filtering mechanics.

Sorry if you feel like we let you down on this occasion though :(

]]> By: Steve http://community.plus.net/blog/2008/11/12/icesave-customers-dont-let-the-spam-filters-scuttle-your-compensation-claim/comment-page-1/#comment-7707 Steve Sat, 15 Nov 2008 21:24:54 +0000 http://community.plus.net/?p=12991#comment-7707 I alerted PlusNet to the problem of the blocked FSCS icesave emails through a member question to the PlusNet help team back on 6/11/08. I suggested PlusNet contact FSCS to sort out the problem but you refused to do so. So it is not just a case that FSCS has not contacted PlusNet, it is also the case that PlusNet have made no attempt to contact the FSCS. I accept that the way that FSCS sent out the emails was completely flawed. I think PlusNet is a great ISP and I can't see myself switching elsewhere. But on this occasion I was a bit disappointed that PlusNet did not proactively respond to the issue when it arose given the importance of these emails. I alerted PlusNet to the problem of the blocked FSCS icesave emails through a member question to the PlusNet help team back on 6/11/08. I suggested PlusNet contact FSCS to sort out the problem but you refused to do so. So it is not just a case that FSCS has not contacted PlusNet, it is also the case that PlusNet have made no attempt to contact the FSCS.

I accept that the way that FSCS sent out the emails was completely flawed.

I think PlusNet is a great ISP and I can't see myself switching elsewhere. But on this occasion I was a bit disappointed that PlusNet did not proactively respond to the issue when it arose given the importance of these emails.

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