Comments on: IronPort & the Future of the Email Platform

By: Bob Pullen

Bob Pullen — Tue, 10 Mar 2009 13:58:36 +0000

@Glynn, if you haven't done already raise a ticket on your account asking to be granted access to the Roundcube platform. You might want to mention this blog and my name when doing so.

@Hilary, how were you sending the emails (webmail or a local client?). Can you send the emails from a non-Plusnet account and have them arrive intact?

By: Hilary McNeill

Hilary McNeill — Thu, 05 Mar 2009 11:09:07 +0000

I regularly send emails in Russian - using the Cyrillic alphabet. I sent one the day before yesterday and apparently it came out in ???? Since I can receive without any problem (and did today) why did this recipient's message come out in ???
This is not the first time. It seems to be random. Would be grateful for your comments.

By: Glynn Downing

Glynn Downing — Sun, 25 Jan 2009 12:02:37 +0000

Any advance on the Beta trials for Roundcube? I'd be quite interested in that. I've recently moved from always being a POP3 user to IMAP, as am generally working from various locations and devices. I'm now greatly appreciating access to all my mail, folders and of course the spam folder! I also find Plusnet IMAP support solid. Squirrel mail is certainly functional and does the job, but it certainly "ain't pretty" and would be nice to get more functionality in drag and drop, etc, etc, when dealing with juggling email on a daily basis away from standard mail clients. I've also signed many folk up on plusnet, and find they are increasingly expecting solutions similar to the looks and likes of hotmail and google, but of course want to use their plusnet addresses. Apologies if this post is now more suited to be in the forum section on SquirrelMail, but it mentions the Beta trialling above...

By: Bob Pullen

Bob Pullen — Mon, 05 Jan 2009 16:59:39 +0000

Annie & Richard, is this still the case? If so, get a ticket raised on your account and post the reference number here and I'll take a look...

By: Richard Groom

Richard Groom — Sun, 28 Dec 2008 15:19:46 +0000

Yep, I'm getting loads more spam now. Hardly any came through before the switch and now I have to plough through dozens of emails to check that there's nothing important among the spam. I have no idea how to change any settings (if indeed that's what's needed) - it's been so long since I joined PlusNet and I've never had to do anything to look into problems before.

By: Annie

Annie — Sat, 20 Dec 2008 17:28:42 +0000

I've just received notification that my account has been migrated across to the new platform in order to filter out even more Spam. I would appreciate your checking my account as the amount of Spam I've received has actually increased by approx 10 fold since notification (246 in 4 days). Thanks

By: Richard Groom

Richard Groom — Wed, 10 Dec 2008 14:12:10 +0000

Bob and Kelly, thanks for the prompt relies. I know that communicating things like this is sometimes tricky (it's what I do for a living and I'm sure I get it wrong sometimes). I appreciate the fact that you are looking at the subject.

By: Ian

Ian — Tue, 09 Dec 2008 16:45:15 +0000

Great that you keep us up to date with what's going on and that your information is so detailed and informative. Well done.

By: Kelly Dorset

Kelly Dorset — Tue, 09 Dec 2008 15:53:26 +0000

Richard: Just to add to Bobs comments, we have an internal thread talking about how we can structure messages like this to make them more digestible to people who aren't interested in all the techy detail. Hopefully that should go on to improve them.

By: Bob Pullen

Bob Pullen — Tue, 09 Dec 2008 15:23:09 +0000

Thanks for the feedback Richard. The problem I find when writing posts like this is that it's often hard to strike a balance between the technical detail that some customers are interested in and the non-technical overview that the 'average joe' is looking for. The FAQ I linked to in the email I sent should hopefully answer most of your questions about what will change and what to expect. If it doesn't then I'm happy to take on board any suggestions you might have as to how I could have made it more concise? I could have included all the detail in the email itself but instead I thought it best to link to these blog posts so that the detailed information was there *should customers want to read it*. The messaging of the email was intended to be a, "you've been moved, you'll see less spam, you don't need to do anything and if you want to read more about this then see here" type of thing. The problem with sending a unified message about what happens with your spam is the fact that there are so many different configurations available. You could have 10 customers who all have different email and spam configurations, so to send a message that would make sense to all of them is a little tricky to say the least. Having said that, I'll certainly take your comments on board the next time I'm tasked with writing a similar piece of communication.